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4 Posts

07-15-2021

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Bluetooth has connection problems

2021-07-15, 12:18 PM

Hi, I noticed that the bluetooth connection is not stable, e.g. when I connect it to a bluetooth box or earphones. Often there is a crack sound which shows me that the connection is lost for 2 sec or so. How can I solve this problem?

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1565 Posts

11-24-2020

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Re:Bluetooth has connection problems

2021-07-16, 8:22 AM

Hi ShamiTabh

 

Welcome to Motorola Forums. Sorry to know about this. I will do my best to help you with this. Could you please confirm when did you start facing this? Does it happen while using any particular Bluetooth earphones or all the Bluetooth devices that you connect? So I can check and guide you accordingly. 

 

Meanwhile, I would suggest you reset the network settings and see if that helps. To reset the Network settings, Go to Settings > System > Advanced > Reset option > Reset Wi-Fi, mobile & Bluetooth. Restart the phone post this and test. Let me know what you will find out. 

 

Thanks

Sunitha



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1565 Posts

11-24-2020

India

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  • Message 2 of 8

Re:Bluetooth has connection problems

2021-07-16, 8:22 AM

Hi ShamiTabh

 

Welcome to Motorola Forums. Sorry to know about this. I will do my best to help you with this. Could you please confirm when did you start facing this? Does it happen while using any particular Bluetooth earphones or all the Bluetooth devices that you connect? So I can check and guide you accordingly. 

 

Meanwhile, I would suggest you reset the network settings and see if that helps. To reset the Network settings, Go to Settings > System > Advanced > Reset option > Reset Wi-Fi, mobile & Bluetooth. Restart the phone post this and test. Let me know what you will find out. 

 

Thanks

Sunitha



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4 Posts

07-15-2021

Germany

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Re:Bluetooth has connection problems

2021-07-16, 14:32 PM

Hi Sunitha,

thank you for your quick reply. It happens with all devices since approx. 1 week. Before there were only small interruptions which didn't disturb me too much.

 

I reset it like you suggested and the problem seems to be solved. Thank you very much! I will let you know in case of changes.

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1565 Posts

11-24-2020

India

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Re:Bluetooth has connection problems

2021-07-16, 14:59 PM

Hi ShamiTabh

 

Great! Glad that worked. Thanks for giving me the opportunity to help you. Please don't hesitate to reach out if you have any other questions or concerns. Also, if you see a pop-up for a survey please do fill it out regarding the experience here in the community.

 

Thanks

Sunitha



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4 Posts

07-15-2021

Germany

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  • Message 5 of 8

Re:Bluetooth has connection problems

2021-07-16, 17:41 PM

Hi Sunitha,

unfortunately the problem is back now. There is a signal problem once in a while, which is really annoying while listening to music, even though I am sitting right next to the bluetooth box. I have already connected another device to the bluetooth box, which worked perfectly fine. Same with the earphones. What can I do?

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1565 Posts

11-24-2020

India

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  • Posts: 1565
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  • Message 6 of 8

Re:Bluetooth has connection problems

2021-07-19, 9:16 AM

Hi ShamiTabh

 

I’m sorry to hear that. I would suggest you try clearing the Bluetooth and Bluetooth Share Cache/Data. To clear the app cache and data, go to Setting>> Apps and Notifications>>See all apps/App info >>Bluetooth and Bluetooth Share>>Force stop>> Click ok>> storage >>Clear cache/data. Restart the phone post this. Let me know how it goes.

 

Thanks

Sunitha



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4 Posts

07-15-2021

Germany

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  • Message 7 of 8

Re:Bluetooth has connection problems

2021-07-21, 9:57 AM

Hi Sunitha,

it works fine now, thank you very much!

 

 

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1565 Posts

11-24-2020

India

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  • Posts: 1565
  • Registered: ‎11-24-2020
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  • Message 8 of 8

Re:Bluetooth has connection problems

2021-07-22, 7:33 AM

Hi ShamiTabh

 

Excellent! I’m happy to hear that. Please do write us back if you have any questions/concerns. We are here to help! 

 

Thanks

Sunitha



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