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18 Posts

07-24-2021

Ukraine

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  • Message 11 of 120

Re:Ghost touch since Android 11

2021-07-24, 18:05 PM

Hi ,

 

I have ghost touch issue moto g9. I suspected that the ghost touches are only happens during the network is changing, like if you are receiving or making a call, the network will change from 4g to 2g, also when you travel outside you city the phone will try to connect other network and then it will show multiple touches. I tried factory reset. issue is not resolved.

 

build# is RPX31.Q3-58-16

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15 Posts

07-21-2021

India

21 Signins

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  • Message 12 of 120

Re:Open Apps Automatically

2021-07-25, 4:21 AM

Thanks for the nice support.

 

Please find bug report link

 

https://drive.google.com/file/d/1SqHN5ywTYhlWVZriBbrpc7aqeV3F4_6f/view?usp=sharing


I have tried everything but its working behavior is the same. Please provide me the address I will courier it for your perusal. If there is possibility for replacing it with new one, please share the policy, otherwise seeing its behavior I will try to buy a new one from other OEM under exchange policy and never turned to the Lenovo/Moto in future.

 

Waiting for your positive support.

 

Thanks

 

Note: I have merged your post with the running thread to avoid clutter and confusion.- Sunitha 

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1992 Posts

11-24-2020

India

210 Signins

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  • Posts: 1992
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  • Message 13 of 120

Re:Ghost touch since Android 11

2021-07-26, 10:15 AM

@ seemarr wrote:

Thanks for the nice support.

 

Please find bug report link

 

https://drive.google.com/file/d/1SqHN5ywTYhlWVZriBbrpc7aqeV3F4_6f/view?usp=sharing


I have tried everything but its working behavior is the same. Please provide me the address I will courier it for your perusal. If there is possibility for replacing it with new one, please share the policy, otherwise seeing its behavior I will try to buy a new one from other OEM under exchange policy and never turned to the Lenovo/Moto in future.

 

Waiting for your positive support.

 

Thanks

 

Note: I have merged your post with the running thread to avoid clutter and confusion.- Sunitha 

 

Hi Rajender, 

 

Thank you for sharing the bug report! I will forward this to our team. Once I have any update on this I will get back to you. 

 

@ERH0404, @Dmitry92i Welcome to Motorola Forums. I’m really sorry for the inconvenience that you are going through. I will report this to our team and once I learn more from them will get back to you.

 

Thanks

Sunitha



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15 Posts

07-21-2021

India

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  • Message 14 of 120

Re:Ghost touch since Android 11

2021-07-26, 11:11 AM

Thanks, please update as soon as possible.

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1992 Posts

11-24-2020

India

210 Signins

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  • Posts: 1992
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  • Message 15 of 120

Re:Ghost touch since Android 11

2021-07-27, 5:41 AM

@ seemarr wrote:

Thanks, please update as soon as possible.

 

Hi, 

 

You are welcome! 

 

I have escalated this to the concerned team. Please wait, once I learn more from the team will get back to you. 

 

Thanks

Sunitha 



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18 Posts

07-24-2021

Ukraine

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  • Message 16 of 120

Re:Ghost touch since Android 11

2021-07-27, 9:58 AM

Hello,

this is a ghost touch recording on my smartphone https://drive.google.com/file/d/11sOOmPTZAJmwtsfEf6mPF7H-ws4FfPgX/view?usp=drivesdk

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15 Posts

07-21-2021

India

21 Signins

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  • Message 17 of 120

Re:Ghost touch since Android 11

2021-07-27, 15:37 PM

Hello,

 

Is there any update on my request? I am unable to attend/make call properly, facing much problem. I have made planning to buy a new one under exchange policy. So requesting you, look into it at priority and update.

 

Thanks

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6 Posts

07-17-2021

Ukraine

11 Signins

25 Page Views

  • Posts: 6
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  • Message 18 of 120

Re:Ghost touch since Android 11

2021-07-27, 18:41 PM

Sorry for not following this, I had no time for factory reset yet, still having this bug, for example today it manifested itself during that 0.5-1sec when you finished the call and went back to list of calls automatically, it had rapid ghost touches in lower right region mostly more less where in that area with phone icons ending up calling someone, had this multiple times. Will look more into it. I have no screen protector, I will try testing without external case, I've cleaned up the screen today multiple times. I may try posting bug report if I reproduce it realiably.

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1992 Posts

11-24-2020

India

210 Signins

22055 Page Views

  • Posts: 1992
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22055
  • Message 19 of 120

Re:Ghost touch since Android 11

2021-07-28, 6:52 AM

Hi seemarr

 

I have escalated this issue recently. Please wait, once I have any new update on this will get back to you. 

 

@Dmitry92i Thank you for sharing the link. But, I’m unable to access it.  Can you please set the link to the public? Open Drive>>Tap 3 dots >>details and activity>>Who has access>>Link (change)>>Viewer.

 

@user0123 I have received the bug report from seemarr and I have escalated it to the concerned team to look at it. I would suggest you please wait, once I learn more from the team will update you. 

 

Thanks

Sunitha



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18 Posts

07-24-2021

Ukraine

20 Signins

115 Page Views

  • Posts: 18
  • Registered: ‎07-24-2021
  • Location: Ukraine
  • Views: 115
  • Message 20 of 120

Re:Ghost touch since Android 11

2021-07-28, 10:22 AM

Hi,

I made this link available to everyone.

https://drive.google.com/file/d/11sOOmPTZAJmwtsfEf6mPF7H-ws4FfPgX/view?usp=drivesdk

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