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15 Posts

07-21-2021

India

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  • Message 21 of 120

Re:Ghost touch since Android 11

2021-07-28, 14:46 PM

Hi!!!

 

Any update on my request. Please update at the earliest.

 

Thanks

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6 Posts

07-17-2021

Ukraine

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  • Message 22 of 120

Re:Ghost touch since Android 11

2021-07-28, 17:23 PM

More investigation: I'm using book-like protective case that worked flawlessly before android 11, today when I encountered this ghost touch bug again I've started experimenting with protective case and found there is some link, if I extract that bottom right corner of the phone from the case during the bug it suddenly stops but still sensitive if i touch with my finger side of that corner but not the glass itself, very interesting. Protective case does not touch that glass in that area. Could it be coincidence that it is too sensitive and pick ups the speaker vibration or case touching. I was not able to reproduce the bug consistently. There may be different versions of the bug, but mine seems to be linked to lower right area. I never had this problem before Android 11, and it started appearing exactly after update to Android 11.

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1992 Posts

11-24-2020

India

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  • Message 23 of 120

Re:Ghost touch since Android 11

2021-07-29, 7:28 AM

Hi user0123

 

Sorry for the inconvenience that you are going through. I have already reported this problem with the concerned and they are investigating this. Please wait, once I have a new update on this will get back to you. 

 

 @Dmitry92i Thank you for sharing the access. I will forward this to the team to look at it. 

 

@seemarr I have escalated this issue very recently. I would request you wait. Once I learn more from the team will update you. I appreciate your patience and understanding!

 

Thanks

Sunitha 



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15 Posts

07-21-2021

India

21 Signins

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  • Message 24 of 120

Re:Ghost touch since Android 11

2021-07-30, 2:49 AM

Hi Sunitha 

 

Thanks for the reply, but  a long time has passed, how many more days required to resolve the issue? If there is no solution then get this phone back and provide us a new phone in compensation. Everyday missed many important calls, Please understand the problem and provide resolution promptly.

 

Thanks

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18 Posts

07-24-2021

Ukraine

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  • Message 25 of 120

Re:Ghost touch since Android 11

2021-07-30, 7:47 AM

The security patch did not solve the problem of ghost touch. RPXS31.Q2-58-16-2

 

 

 

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18 Posts

07-24-2021

Ukraine

20 Signins

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  • Message 26 of 120

Re:Ghost touch since Android 11

2021-07-30, 13:12 PM

Hi Sunitha, If your programmers cannot solve the problem with ghost touches, let them then release a patch that will be able to install back android 10.

Please you understand me, the smartphone does not fulfill its functions and because of this i 
lose time and money.

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1992 Posts

11-24-2020

India

210 Signins

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  • Posts: 1992
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  • Message 27 of 120

Re:Ghost touch since Android 11

2021-07-30, 14:36 PM

Hi seemarr, Dmitry92i

 

I understand the concern. I have escalated this and our team is actively working on this. Please wait, once I learn more from the team I will get back to you. Your patience will be highly appreciated. 

 

Thanks

Sunitha



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15 Posts

07-21-2021

India

21 Signins

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  • Message 28 of 120

Re:Ghost touch since Android 11

2021-07-31, 0:10 AM

Hi Sunitha

 

I had posted my problem on 20.07.2021. Before this I had taken help from online chat support, did accordingly but failed. 11 days has passed with the same problem. You know how many important calls I missed? and time too. Lenovo/Motorola has such a smart software/hardware engineer but a small problem still pending.
Your reply is on time that is Ok but it is not sufficient. Can you share the higher official emails? so that I can raise my request before them.
Very disappointed.

Thanks 

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12 Posts

08-02-2021

India

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  • Message 29 of 120

Ghost touch issue on Motorola G9(India) after android 11 update also nova launcher is not installing

2021-08-02, 5:33 AM

I knew you gonna say please do a factory reset and my answer is what about that person who is not technical as we are,

why aren't you roll the fix, please Motorola

This is my father's account he is facing this issue since a week and i do have to say only one thing factory reset is not a solution!

Please roll a fix and also their is issue of nova launcher in android 11 so please fix that.

and

i noticed that almost every Motorola devices having a notification led and i figured out this when i boot up moto g9 it flashes for a second and my brother do have a moto g5s plus in which i noticed that their a space beside a proximity sensor and that is a notification led so, why Motorola  is doing this giving a hardware but not giving a software access!

I more thing give us a feature of remapping the voice assistant button.

 

No excuses is acceptable, give us a proper fix.

 

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1992 Posts

11-24-2020

India

210 Signins

22055 Page Views

  • Posts: 1992
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22055
  • Message 30 of 120

Re:Ghost touch issue on Motorola G9(India) after android 11 update also nova launcher is not installing

2021-08-02, 11:05 AM

Hi Sr_lokhande

 

Welcome to Motorola Forums. Sorry to know about this. I will try my best to help you with this. Regarding the Ghost touch issues, I have already escalated this to our team. Once I have any update on this will you keep you informed. 

 

For Nova launcher, could you please explain more about the exact issue you are facing? Are you getting any errors? If yes, please share the error screenshot. So I can check and assist you further. 

 

Regarding the Notification LED, it's not used for notifications and not designed to use for notifications. It's for sign-of-life only when the battery is completely discharged and the phone is connected to a charger. However, I will take your concern as feedback and pass it along. Also, I have merged your post with the running thread to avoid clutter and confusion. 

 

Thanks

Sunitha



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