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3 Posts

04-04-2021

India

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Ghost touch

2021-04-04, 6:38 AM

I am using moto g9 since October 2020 that was a good experience but in these 15 days I am facing a problem with the screen. Sometimes screen is touching by itself and it is very problematic to use any application even when I want to read a pdf it get back and impossible to read.

So  please help me.

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34 Posts

10-23-2020

India

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Re:Ghost touch

2021-04-04, 7:42 AM

If you are using any screen protector then try removing it and check whether ghost touches are still there.

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3 Posts

04-04-2021

India

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Re:Ghost touch

2021-04-04, 11:10 AM

I am not using any screen protector

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34 Posts

10-23-2020

India

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  • Message 4 of 9

Re:Ghost touch

2021-04-04, 18:17 PM

https://forums.lenovo.com/t5/moto-g9-play-moto-g9/Ghost-touch-issue-moto-G9-phone-s-screen/m-p/5050836

 

You can refer this post. If it happens only while charging then try using the stock charger and cable included in the box. If not then you will have to go to a service center.

 

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5079 Posts

02-11-2016

United States of America

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Re:Ghost touch

2021-04-05, 22:17 PM

@ ShubhamSKG wrote:

https://forums.lenovo.com/t5/moto-g9-play-moto-g9/Ghost-touch-issue-moto-G9-phone-s-screen/m-p/5050836

 

You can refer this post. If it happens only while charging then try using the stock charger and cable included in the box. If not then you will have to go to a service center.

 

 

I'd like to add to this, If the issue is only happening while on calls, then we will actually have software improvements in a future update to help with this ghost touching while on calls.

 

-Tom



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3 Posts

04-04-2021

India

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Re:Ghost touch

2021-04-07, 4:38 AM

Bro I am using airtel sim and it make impossible to call even when the data is on then device also operates itself so

plese help me 

 

 

 

 

 

 

 

 

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5079 Posts

02-11-2016

United States of America

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Re:Ghost touch

2021-04-07, 20:54 PM

@ Dee4569 wrote:

Bro I am using airtel sim and it make impossible to call even when the data is on then device also operates itself so

plese help me 

 

 

 

 

 

 

 

 

Hello. I'm sorry you're experiencing this. As I mentioned, we have a software update coming to help with this. 

 

-Tom



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1 Posts

03-27-2021

Argentina

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  • Message 8 of 9

Re:Ghost touch

2021-04-13, 6:37 AM

Hola soy de argentina y tengo un moto g9 play es nuevo debe tener 2 semanas y me pasa que aveces tiene toques fantasmas como se puede arreglar?

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5079 Posts

02-11-2016

United States of America

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  • Message 9 of 9

Re:Ghost touch

2021-04-13, 20:55 PM

Hello everyone, please check to see if you have a software update on your phone. The update with the improvements for this should have started going out in the last few days. I believe the build# is QPX30.30-Q3-38-69. Let me know if you've received the update to this build and if you continue to experience ghost touching while on phone calls.

 

-Tom



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