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6020 Posts

02-11-2016

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  • Message 21 of 30

Re:Glitched BHIM UPI INTERFACE

2021-04-09, 22:15 PM

@ kpravin wrote:

Hi @MotorolaTom,I am facing the same issue with Moto g30.Seems like this is a constant bug in the upcoming Moto phones. Previously I was using Moto e4 plus and did not face this issue in that. But with g30, I' facing it.

 

Which issue are you having specifically? This thread had a few different issues related to payment systems. 

 

-Tom



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252 Posts

12-03-2014

India

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  • Message 22 of 30

Re:Glitched BHIM UPI INTERFACE

2021-04-13, 14:06 PM

almost 6 month passes still motorola software team can't rectify this issue...all others OEM smartphone with same screen ratio displaying correctly

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4 Posts

04-07-2021

India

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  • Message 23 of 30

Re:Glitched BHIM UPI INTERFACE

2021-04-13, 14:57 PM
Hi Tom, I'm talking about the UPI numpad getting clipped from the bottom during payments from any app like Google Pay, Amazon Pay, etc in Moto g30 as well. It would really be helpful if this numpad clipping issue can be resolved. Thanks!
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6020 Posts

02-11-2016

United States of America

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  • Message 24 of 30

Re:Glitched BHIM UPI INTERFACE

2021-04-13, 20:52 PM

@ kpravin wrote:

Hi Tom,I' talking about the UPI numpad getting clipped from the bottom during payments from any app like Google Pay, Amazon Pay, etc in Moto g30 as well.It would really be helpful if this numpad clipping issue can be resolved.Thanks!

 

I apologize, let me see if I can get some sort of update on this. As for the moto g30, this hasn't been reported. The only issue reported on moto g30 for Google Pay is regarding the QR scanner not scanning. That would be a totally different issue that we are actively investigating as well. 

 

-Tom



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48 Posts

11-20-2020

India

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  • Message 25 of 30

Re:Glitched BHIM UPI INTERFACE

2021-04-14, 12:01 PM

@MotorolaTom still this issue persist on Moto G9

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6020 Posts

02-11-2016

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  • Message 26 of 30

Re:Glitched BHIM UPI INTERFACE

2021-04-14, 17:38 PM

@ raza231198 wrote:

@MotorolaTom still this issue persist on Moto G9

 

Yes, I understand. I re-escalated this case again yesterday afternoon and today in a meeting with engineers. Once I get any new updates, I'll let you know.

 

-Tom



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1 Posts

05-22-2021

India

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  • Message 27 of 30

Re:Glitched BHIM UPI INTERFACE

2021-05-22, 9:03 AM

Any update. I too have the moto g9, and this looks the problem is not sorted out. Can we adjust screen overlay settings anywhere for this as workaround ?

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6020 Posts

02-11-2016

United States of America

3359 Signins

81146 Page Views

  • Posts: 6020
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  • Message 28 of 30

Re:Glitched BHIM UPI INTERFACE

2021-05-24, 22:04 PM

@ venthiya wrote:

Any update. I too have the moto g9, and this looks the problem is not sorted out. Can we adjust screen overlay settings anywhere for this as workaround ?

 

Sadly, no I don't have any updates. I actually just escalated this again today. You can try setting your display or font size to small to see if that helps though. (Settings > Display > Advanced > Display size and Font size). Let me know if changing either of those helps with the UI elements on the UPI interface.

 

Thanks,

Tom



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2 Posts

10-20-2020

India

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  • Message 29 of 30

Re:Glitched BHIM UPI INTERFACE

2021-07-30, 17:02 PM
Almost a year now but sadly this issue is yet not resolved @motorolaindia @motoTOM
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1586 Posts

11-24-2020

India

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  • Message 30 of 30

Re:Glitched BHIM UPI INTERFACE

2021-08-02, 9:28 AM

Hi deepakyadav7711

 

I apologize for this is taking a long delay. I will ask for an update on this and once I learn more from the team will get back to you. Meanwhile, could you please confirm if you have tried the above-recommended instructions? If not, please try and let me know how it goes. 

 

Thanks

Sunitha



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