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8 Posts

02-09-2021

United Kingdom of Great Britain and Northern Ireland

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Android 11 update

2021-03-25, 22:51 PM

Does anyone know when the moto g9 plus updates to android 11 please? 

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3680 Posts

03-04-2016

India

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  • Message 2 of 45

Re:Android 11 update

2021-03-26, 6:20 AM

@ Blakeyboy76 wrote:

Does anyone know when the moto g9 plus updates to android 11 please? 

Hi,

 

Welcome to Motorola Forums, we don’t generally share the timelines of software releases/updates. However, you can check our support site for more details on upgrade plans for your device: http://bit.ly/1LN8UMp

 

Regards

Sandip



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8 Posts

02-09-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Android 11 update

2021-03-26, 7:57 AM

Thank you

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16 Posts

02-23-2019

Germany

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  • Message 4 of 45

Re:Android 11 update

2021-05-12, 8:42 AM

To be honest, your support site gives almost no useful information. My G9 plus is again around 8 month old and so far not a single information for the Android 11 update. This is always the same for any Moto device. It is high time to improve and make your update process more transparent.

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8 Posts

02-09-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Android 11 update

2021-05-12, 8:47 AM

I agree,I can't get any information anywhere,I get the feeling they're concentrating on releasing all the new models,and like you say,this is a new phone,and should be updated,a moto spokesperson told me that my phone should already be on android 11. 

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2 Posts

01-22-2021

Brazil

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  • Message 6 of 45

Re:Android 11 update

2021-05-19, 1:08 AM

Exactly, support is insubstantial.

 

This is a primary reason that I'm done with both Motorola and Lenovo. I've bought two Lenovo laptops and four Moto phones because they always seemed to offer a good balance of value and performance.

 

However lack of customer service for both product lines has me calling it quits. My girlfriend has an older Samsung than my G9, yet has had Android 11 for months now. My service requests on my laptop have been ignored and my support case closed without explanation.

 

It seems that Lenovo takes it's customers for granted, so I'm done. 

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6856 Posts

02-11-2016

United States of America

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  • Message 7 of 45

Re:Android 11 update

2021-05-19, 14:22 PM

@ quase_carioca wrote:

Exactly, support is insubstantial.

 

This is a primary reason that I' done with both Motorola and Lenovo. I' bought two Lenovo laptops and four Moto phones because they always seemed to offer a good balance of value and performance.

 

However lack of customer service for both product lines has me calling it quits. My girlfriend has an older Samsung than my G9, yet has had Android 11 for months now. My service requests on my laptop have been ignored and my support case closed without explanation.

 

It seems that Lenovo takes it' customers for granted, so I' done. 

 

I'm sorry you've been unhappy with our (Moto & Lenovo) support. As previously mentioned we never publish release dates for our software updates. This is because it's a moving target, if issues arise in our testing it will push back the release date. Then we would have users upset that we had to push back. As for the Lenovo laptops, I don't have much control on the Lenovo side, but if you share your details and case numbers with me, I can reach out to some people who might be able to help. Let me know, I'll do my best to help.

 

Thanks,

Tom



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2 Posts

05-12-2021

Bulgaria

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  • Message 8 of 45

Re:Android 11 update

2021-05-20, 8:56 AM

Will there ever be a version 11 coming out in Bulgaria?

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8 Posts

02-09-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 9 of 45

Re:Android 11 update

2021-05-20, 9:15 AM

It would still be interesting to know when we're likely to update,some manufacturers have been on 11 for ages now

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6 Posts

11-01-2020

Canada

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  • Message 10 of 45

Re:Android 11 update

2021-05-23, 4:05 AM

So it is better to have customers upset because an update had to be pushed back than to have customers so pissed off with the lack of support that they are leaving the brand all together? Please explain..... Also, "unhappy" is putting it mildly. I regret ever buying another Moto device. This will be my last.

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