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3810 Posts

02-11-2016

US

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  • Posts: 3810
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  • Message 11 of 13

Re:Camera problem

2020-11-25, 21:16 PM

@ giames007 wrote:

Ok Tom,

here are the reports you asked me.
The first is the one from this morning where the face unlock did not work; the file starts with "FIRST" in uppercase.

The second is the report obtained after I entered the pin in: settings> security, and so it started working; the file begins with "SECOND" in uppercase.

I await your news

Thanks for the support

 

 

 

Thank you for sharing the bug reports. I've sent them off to some people on my end. I'll let you know once I hear anything back. Also, heads up, the next two days are a holiday here in the US so I will not be available again until Monday.

-Tom



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21 Posts

04-03-2017

IT

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  • Posts: 21
  • Registered: ‎04-03-2017
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  • Message 12 of 13

Re:Camera problem

2020-12-03, 13:14 PM

I can give you another clue.

I removed the pin, and set it to pattern as a screen lock.

The face unlock works, BUT every morning the following message appears on the sequence screen: "Repeat the sequence to use the facial unlock function".  And then it works. until the next morning.

Could it be a software setting problem?  

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3810 Posts

02-11-2016

US

3173 Signins

66021 Page Views

  • Posts: 3810
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 66021
  • Message 13 of 13

Re:Camera problem

2021-01-13, 17:59 PM

@ giames007 wrote:

I can give you another clue.

I removed the pin, and set it to pattern as a screen lock.

The face unlock works, BUT every morning the following message appears on the sequence screen: "Repeat the sequence to use the facial unlock function".  And then it works. until the next morning.

Could it be a software setting problem?  

 

Sorry for the delay on this. I just asked for an update on this case again. I'll let you know once  I hear anything back regarding it. 

 

-Tom



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