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5148 Posts

02-11-2016

United States of America

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Help Topics, FAQ's, and Chat/Contact Options

2020-12-28, 22:20 PM

Hello if you're looking for Help Topics, FAQ's or Chat/Contact Options, please use the following link. Choose your region and model and you will be taken directly to the support page for your model. Once there you can easily find Help Topics, How-tos & Solutions, Contact Us (Including Chat with our virtual agent and live agents during normal business hours).

 

http://motorola.com/mymotog

 

As always, we're here to help as well. Just search the community for an existing topic or start a new one if you need us. 

 

-Tom



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7 Posts

01-26-2021

Italy

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Re:Help Topics, FAQ's, and Chat/Contact Options

2021-01-26, 16:45 PM

Hello, I tried to choose my region but in Italy Moto G9 Plus is missing, do you know why?

Thanks

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13478 Posts

03-05-2018

United States of America

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Re:Help Topics, FAQ's, and Chat/Contact Options

2021-01-26, 19:40 PM

Hi Barbara Italy

 

Thank you for noticing that. I will raise this and ask around so we can add the model in the list. 

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

01-26-2021

Italy

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Re:Help Topics, FAQ's, and Chat/Contact Options

2021-01-27, 14:07 PM

Thank you Rich

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13478 Posts

03-05-2018

United States of America

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Re:Help Topics, FAQ's, and Chat/Contact Options

2021-01-27, 17:42 PM

Hi Barbara Italy

 

Moto G9 Plus is now added in the list. You can now check the support page for this model. Also, if you need further assistance please don't hesitate to post. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

04-15-2021

United States of America

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Re:Help Topics, FAQ's, and Chat/Contact Options

2021-04-15, 1:19 AM

i have a motog9 plus i think i am on the wifi and all of my messages are sending in sms and ive looked and looked and the only way i could turn it off was to switch sms access to my messanger app which made me unable to use my phone number for sending texts. it wasnt doing this all of this day  until a few hours ago and i didnt go off wifi or anything. its fine when i text any of the contacts i have except one so im not sure if this issue is on my end or not because i cant see if the messages are getting delivered because of the sms 



HELPPPPP

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2541 Posts

03-04-2016

India

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Re:Help Topics, FAQ's, and Chat/Contact Options

2021-04-15, 4:52 AM

@ lay cheekos wrote:

i have a motog9 plus i think i am on the wifi and all of my messages are sending in sms and ive looked and looked and the only way i could turn it off was to switch sms access to my messanger app which made me unable to use my phone number for sending texts. it wasnt doing this all of this day  until a few hours ago and i didnt go off wifi or anything. its fine when i text any of the contacts i have except one so im not sure if this issue is on my end or not because i cant see if the messages are getting delivered because of the sms 



HELPPPPP

Hi,

 

Thank you for reaching out and sorry to hear about this. I will try my best to help you fix this. Can you please try to reset the app's preference to see if that helps. (Settings > Apps & notifications > See all apps > Menu (3 dots on the top right) > Reset app preferences > Reset apps). 

 

Regards

Sandip

 



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3 Posts

04-15-2021

United States of America

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Re:Help Topics, FAQ's, and Chat/Contact Options

2021-04-15, 10:55 AM

Thank you!

 

edit:sadly this did not work i am trying to avoid factory resetting my phone at all means any other tips or something?

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2541 Posts

03-04-2016

India

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Re:Help Topics, FAQ's, and Chat/Contact Options

2021-04-16, 4:43 AM

@ lay cheekos wrote:

Thank you!

 

edit:sadly this did not work i am trying to avoid factory resetting my phone at all means any other tips or something?

Hi, 

 

Thank you for trying, can you test in Safe Mode and let me know if it behaves the same? Safe Mode will start the device without third-party applications running. To boot into Safe Mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe Mode appears. Restart the device to get out of Safe Mode. 

 

Regards

Sandip



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3 Posts

04-15-2021

United States of America

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  • Message 10 of 11

Re:Help Topics, FAQ's, and Chat/Contact Options

2021-04-16, 13:42 PM

luckly the issue was on the other end the other person that i was trying to message was having issue with thier phhone thank you for trying to help i really appreciate it

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