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3 Posts

01-19-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 8

How much to repair the screen

2021-01-19, 19:32 PM

Unfortunately I broke my screen the day before my protector arrived. Typical. I have been pointed to the lenovomobilerepair website to send my phone to and get a quote, but I have to pay a £19 fee just to get that quote. Has anyone here had to get their screen repaired? What was your cost?

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13079 Posts

03-05-2018

United States of America

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Re:How much to repair the screen

2021-01-19, 19:55 PM

Hi Snargler

 

Sorry to hear that. Have you reached out to UK support? I would recommend contacting them so you can have the total cost for repair. You can contact them here. Let me know if you need further assistance with that. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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3 Posts

01-19-2021

United Kingdom of Great Britain and Northern Ireland

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Re:How much to repair the screen

2021-01-19, 20:01 PM

They are the ones who told me to contact the lenovomobilerepair website. I simply want to know how much they charge for a Moto G9 Plus screen replacement, surely this information is a fixed priced for that type of repair. Having to send my device in at a cost of £19 to get it back if I reject their price is a disgusting practice.

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13079 Posts

03-05-2018

United States of America

1254 Signins

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Re:How much to repair the screen

2021-01-19, 21:11 PM

Hi Snargler

 

I understand. However, I don't have details regarding the repair cost but I'll ask someone if we can get into that further. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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180 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 8

Re:How much to repair the screen

2021-01-21, 14:45 PM

@ Snargler wrote:

They are the ones who told me to contact the lenovomobilerepair website. I simply want to know how much they charge for a Moto G9 Plus screen replacement, surely this information is a fixed priced for that type of repair. Having to send my device in at a cost of £19 to get it back if I reject their price is a disgusting practice.

Hi Snargler, 

 

Unfortunately our service partners cannot give an estimate before they examine the phone, as the damage might extend further than what was originally thought. The £19 fee covers the cost of examination and return of the phone. However, if you wish, we can make a request to waive that fee if in the end you prefer to reject the quotation, as a goodwill gesture. 

 

Kind regards, 

 

Sara

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3 Posts

01-19-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 6 of 8

Re:How much to repair the screen

2021-01-21, 14:55 PM

Hi Sara, I appreciate the reply and the gesture but I simply just want to know the price of that 1 particular service. I accept there might be more problems with the phone, but all I want to know is how much would you charge every other person in the case where all that needed to be done was replace the screen on the Moto G9 Plus. Surely that is a fixed price, right? Can you not just tell me that?

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180 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

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  • Message 7 of 8

Re:How much to repair the screen

2021-01-22, 16:56 PM

@ Snargler wrote:

Hi Sara, I appreciate the reply and the gesture but I simply just want to know the price of that 1 particular service. I accept there might be more problems with the phone, but all I want to know is how much would you charge every other person in the case where all that needed to be done was replace the screen on the Moto G9 Plus. Surely that is a fixed price, right? Can you not just tell me that?

 

Hi Snargler,

 

I am afraid that I cannot confirm it would be a fixed price. However, if you wish, I could try to have management discuss this matter with the repair centre, and see if at least they can give us an estimate. Please take into account this would be a goodwill gesture, as per our normal procedures we do not provide approximate costs of repairs. 

 

In order to make this request for you, could you provide the following information via PM?:

 

-Full name.

-Email address.

-Phone number. 

-IMEI number of your device. 

 

Kind regards, 

 

Sara

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3 Posts

02-01-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 8 of 8

Re:How much to repair the screen

2021-02-01, 21:53 PM

The screen and digitiser are around £65.  That is for an OEM part, the Motorola original part is nearer £100. You're probably looking around the same again to strip the phone apart and remove all of the screws and replace the screen so around £130-165 all up.

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