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04-03-2017

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How to make a return

2020-11-22, 13:39 PM

Hello,

I bought a moto g9 plus on the motorola .it website, here is the link:

https://www.motorola.it/

The phone has a problem and I want to return it. Or ask for a warranty claim.

Can you explain how? In my profile there is no return procedure, the order does not appear either. Today the 14 days for the right of withdrawal expire.

Thanks

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3810 Posts

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  • Message 2 of 13

Re:How to make a return

2020-11-24, 2:15 AM

@ giames007 wrote:
 

 

Hello,

I bought a moto g9 plus on the motorola .it website, here is the link:

https://www.motorola.it/

The phone has a problem and I want to return it. Or ask for a warranty claim.

Can you explain how? In my profile there is no return procedure, the order does not appear either. Today the 14 days for the right of withdrawal expire.

Thanks

 

Hello, I will have someone reach out to you to try and help. I do have to ask though. What issue are you having with it? Maybe it's something I can help with.

 

-Tom



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163 Posts

04-03-2018

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  • Message 3 of 13

Re:How to make a return

2020-11-24, 8:43 AM

Hello,

I bought a moto g9 plus on the motorola .it website, here is the link:

https://www.motorola.it/

The phone has a problem and I want to return it. Or ask for a warranty claim.

Can you explain how? In my profile there is no return procedure, the order does not appear either. Today the 14 days for the right of withdrawal expire.

Thanks

 

We are sorry to hear your new Moto G9 Plus is experiencing an issue. Could you give us more details about the problem and, if possible, provide your order number?

 

Kind regards, 

 

Sara

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21 Posts

04-03-2017

IT

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  • Message 4 of 13

Re:How to make a return

2020-11-24, 14:23 PM

Sure,

you are already helping me in the following discussion:

https://forums.lenovo.com/t5/moto-g9-plus/Camera-problem/m-p/5049148?page=1#5190073

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21 Posts

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IT

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  • Message 5 of 13

Re:How to make a return

2020-11-24, 14:31 PM

Yes sure,

here is the discussion of the problem:

https://forums.lenovo.com/t5/moto-g9-plus/Camera-problem/m-p/5049148?page=1#5190073

 

I add order number: 

 #1074063122815-01

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  • Message 6 of 13

Re:How to make a return

2020-11-24, 22:06 PM

@ giames007 wrote:
 

 

Yes sure,

here is the discussion of the problem:

https://forums.lenovo.com/t5/moto-g9-plus/Camera-problem/m-p/5049148?page=1#5190073

 

I add order number: 

 #1074063122815-01

 

Before I continue with the troubleshooting with the Face Unlock, are you returning the phone? I don't want to waste your time asking for additional logs and stuff if you are returning it. 

 

-Tom



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21 Posts

04-03-2017

IT

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  • Message 7 of 13

Re:How to make a return

2020-11-25, 13:45 PM

No, I'm not returning the phone.
It's been 14 days and it's not a hardware problem.
Now I'm going to post the reports you asked for in the other discussion.
Hi

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21 Posts

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IT

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  • Message 8 of 13

Re:How to make a return

2021-01-13, 17:17 PM

Hello,
I have not received any more answers;
the phone always has the same problem;
on the Motorola site it was not possible to exercise the right of withdrawal, as already reported;
I bought on the Motorola website to avoid similar circumstances and paid a higher price.
I am a owner of the Moto g from the Moto g 4Plus, but I will never buy again on the Motorola website, at least elsewhere I will be able to exercise the sacrosanct right of withdrawal.
Very disappointed

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3810 Posts

02-11-2016

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  • Message 9 of 13

Re:How to make a return

2021-01-13, 18:11 PM

@ giames007 wrote:

Hello,
I have not received any more answers;
the phone always has the same problem;
on the Motorola site it was not possible to exercise the right of withdrawal, as already reported;
I bought on the Motorola website to avoid similar circumstances and paid a higher price.
I am a owner of the Moto g from the Moto g 4Plus, but I will never buy again on the Motorola website, at least elsewhere I will be able to exercise the sacrosanct right of withdrawal.
Very disappointed

 

We are still working on the face unlock issue you reported. I'm confused, what do you mean withdrawal on our page? What are you trying to do?

 

-Tom



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21 Posts

04-03-2017

IT

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  • Posts: 21
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  • Message 10 of 13

Re:How to make a return

2021-01-14, 13:30 PM

I am not trying to do anything.
As I have written several times, I wanted to return the phone within the 14 days required by law, but it was not possible to do so because on the Motorola site it is not possible. Serious limitation. (so I had opened this thread, did you read the title?)

But now let's try to solve the problem one way or another.

 

P.S.
buying on a site and not being able to exercise the right of withdrawal is really absurd !!

And let's talk about the Motorola site

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