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13079 Posts

03-05-2018

United States of America

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  • Message 21 of 33

Re:Moto G9 Plus Turbo Power Charger

2021-02-08, 13:55 PM

Hi Aaak

 

Sounds like it's the cable. If charging constantly disconnects and reconnects with the G9 Plus charging cable, and if you can't duplicate the same charging pattern with other chargers, it's likely the cable. 

 

Best regards,
Rich
Motorola-Lenovo Support



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5 Posts

02-21-2021

Brazil

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  • Message 22 of 33

Re:Moto G9 Plus Turbo Power Charger

2021-02-23, 13:11 PM

Hi there, I´m from Brazil and a lot of user here are same problem. So if is a cable, and I don´t think so if is but..., Where we, brazilian consumers, will take a new one. Because I don´t will buy another new here that costs a lot of money. All g9 Plus are the same problem por just a part of them. Did you need the serial number to change the cable, because here in Brazil costs a lot to buy a new original cable.
I already post in the brazilian community, but no answers until now.
I don´t know there, but here is an expensive smatphone, and if continuos charging this way soon will damage my battery.
So I need a answer soon and the measures that Motorola/Lenovo will take from now on.

 

Thanks

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13079 Posts

03-05-2018

United States of America

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  • Posts: 13079
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  • Message 23 of 33

Re:Moto G9 Plus Turbo Power Charger

2021-02-23, 19:16 PM

Hi Thiago Golik

 

Thank you for sharing your report and I apologize if you're experiencing this issue. I'll check this similar report on Portuguese community and I will raise this on my end. I'll see what we can do to help regarding this. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

02-25-2021

Belgium

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  • Message 24 of 33

Re:Moto G9 Plus Turbo Power Charger

2021-02-25, 20:14 PM

Same problem here in Belgium with my wifes phone. Can I return the cable and charger only to be replaced?

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13079 Posts

03-05-2018

United States of America

1254 Signins

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  • Message 25 of 33

Re:Moto G9 Plus Turbo Power Charger

2021-02-26, 17:54 PM

Hi BDef

 

Thank you for asking. I included you in my report. I have raised this and we're coordinating this to the team in each of your regions. 

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

03-03-2021

Belgium

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  • Message 26 of 33

Re:Moto G9 Plus Turbo Power Charger

2021-03-03, 16:19 PM

Is there a known problem with the charge port on the G9? We bought one sixteen days ago and it just stopped charging yesterday. We took it back to the supplier today and with a two week replacement warranty and two year repair warranty it has been sent to the repairers. We don't expect to see it again for three weeks. Not a great experience so far... It's hard to understand why this phone can have malfunctioned so rapidly.. d Does anyone out there have a similar experience?

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13079 Posts

03-05-2018

United States of America

1254 Signins

170695 Page Views

  • Posts: 13079
  • Registered: ‎03-05-2018
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  • Views: 170695
  • Message 27 of 33

Re:Moto G9 Plus Turbo Power Charger

2021-03-04, 17:51 PM

Hi Gilesy

 

So sorry if you're experiencing this. We have reported this and we're looking into it. Please keep me updated once you receive the your replacement. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

03-14-2021

Iran (Islamic Republic of)

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  • Message 28 of 33

Re:Moto G9 Plus Turbo Power Charger

2021-03-14, 20:12 PM

Hi, Same problem here in Iran and I can't buy a new cable cause it is really expensive here.

Isn't there any other issue for problem?

And if the cable is broken why it charges all other phones well but just not my moto g9 plus.

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2437 Posts

03-04-2016

India

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  • Message 29 of 33

Re:Moto G9 Plus Turbo Power Charger

2021-03-16, 4:25 AM

@ Dark_Clarity wrote:

Hi, Same problem here in Iran and I can' buy a new cable cause it is really expensive here.

Isn' there any other issue for problem?

And if the cable is broken why it charges all other phones well but just not my moto g9 plus.

Hi,

 

Thank you for reaching out and sorry to know about this, we would suggest you contact the place of purchase and get the charger cable replaced. 

 

Regards

Sandip



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2 Posts

03-14-2021

Iran (Islamic Republic of)

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  • Message 30 of 33

Re:Moto G9 Plus Turbo Power Charger

2021-03-16, 4:42 AM

So are you sure the problem is cable?

Cause it charges all other phones nicely.

But it just won't charge my phone well.

And when i try another charger on my phone, it works well too.

 

So maybe it's some software problem.

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