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6 Posts

08-08-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 41 of 60

Re:Moto G9 Plus Turbo Power Charger

2021-04-27, 18:10 PM
I have this problem, my charger simply won't work, my old nokia charger works fine, but that's not the point,
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208 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

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  • Message 42 of 60

Re:Moto G9 Plus Turbo Power Charger

2021-04-29, 8:56 AM

@ Johnny2410 wrote:

I do, brand new phone, charged once, now simply will not charge with the supplied charger, using an old nokia charger and cable. There is definitely a problem 

 

Hi Johnny, 

 

We are sorry to hear about your charger. Although we cannot make any promises, please allow us to check our Goodwill stock to check if we have any that we could send you for free. 

 

Kind regards,

 

Sara

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208 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

426 Signins

3487 Page Views

  • Posts: 208
  • Registered: ‎04-03-2018
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  • Message 43 of 60

Re:Moto G9 Plus Turbo Power Charger

2021-05-03, 8:54 AM

@ Johnny2410 wrote:

I have this problem, my charger simply won' work, my old nokia charger works fine, but that' not the point,

Hi Johnny, 

 

Thank you for your patience. Our Goodwill team has confirmed that they have 15W Turbo chargers in stock for your model. If you would like to receive one free of charge, please send me a DM with the following information:

-Full name.

-Email address.

-Postal address.

-Phone number.

-IMEI number of your phone. 

-Proof of purchase of your phone. 

 

Kind regards, 

 

Sara

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3 Posts

05-07-2021

Serbia

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  • Message 44 of 60

Re:Moto G9 Plus Turbo Power Charger

2021-05-07, 8:50 AM

I have the same charging problem, it starts to charge and stops, after a couple of hours of charging it only charges 10-20%, sometimes I have to charge the phone in a hurry and it won't charge with turbo charging.  Sometimes I have to plug in the charger 5_6 times to start charging.  The phone is 45 days old and the problems started on the third day.  This is my first Motorola and I am very disappointed, I have never had such a problem with any phone.  It is very irritating that the most basic function does not work.

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6 Posts

08-08-2017

United Kingdom of Great Britain and Northern Ireland

10 Signins

68 Page Views

  • Posts: 6
  • Registered: ‎08-08-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 45 of 60

Re:Moto G9 Plus Turbo Power Charger

2021-05-07, 8:55 AM

Sara, there is no place on the mobile site to upload documents for Imei and proof of purchase, even though the g9 plus hasn't been out that long,

Bit of a shambles really isn't it? 

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23 Posts

05-24-2021

Argentina

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  • Message 46 of 60

Re:Moto G9 Plus Turbo Power Charger

2021-06-14, 21:33 PM

im currently experiencing a similar problem (in Argentina), no constant disconnect and reconnect but more a charge that slows down more and more to the point of full stop, and some ocasional "Turbo Power" sign and also sometimes after disconnecting it, the phone  stays "charging" for some minutes or hours until it realizes its no longer connected, phone had 12 days of usage, sensed the phone to TS 10 days ago (no feedback of any kind yet, actually working on the sue to save some time, Latin American problems) Moto has chosen the worst partners to deal whit TS in Argentina, hope is the cable but im actually thinking if that is it, because it seams that motorola dropped the 30w charge, new models only have 20w? will the replacement cable just act like a bottle neck for the phone to charge at lower power and call it a fix? the latín american G9 plus forum is full of reports of this problem. but no real help is provided just, they just make you call the CS phone. The lucky ones that get a replacement unit are reporting same problems, other had to whait months to get a solution (if any). Currently regretting switching back to motorola, Sorry Xiaomi please forgive me!!!

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23 Posts

05-24-2021

Argentina

15 Signins

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  • Message 47 of 60

Re:Moto G9 Plus Turbo Power Charger

2021-06-14, 22:54 PM
Can someone report is full charge speed after swaping the cable and using the same power brick?
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3 Posts

05-07-2021

Serbia

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  • Message 48 of 60

Re:Moto G9 Plus Turbo Power Charger

2021-06-15, 5:12 AM
I just changed the cable and no longer have problems with charging
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23 Posts

05-24-2021

Argentina

15 Signins

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  • Location: Argentina
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  • Message 49 of 60

Re:Moto G9 Plus Turbo Power Charger

2021-06-15, 12:05 PM
how long it takes complete a charge?
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3 Posts

05-07-2021

Serbia

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  • Message 50 of 60

Re:Moto G9 Plus Turbo Power Charger

2021-06-15, 12:21 PM

45-50 minutes, I don't follow very precisely but the turbocharging works properly

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