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1 Posts

05-26-2021

India

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Re:Moto G9 Plus Turbo Power Charger

2021-06-15, 13:58 PM

I Have same problem, every minute its disconnect and automatically connect again, moto need to fix this issue in coming system update.

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31 Posts

05-24-2021

Argentina

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Re:Moto G9 Plus Turbo Power Charger

2021-06-15, 14:06 PM
Welcome to the club, im already making car stickers... "My G9 is charging, is charging, is charging" 😂
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3655 Posts

03-04-2016

India

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Re:Moto G9 Plus Turbo Power Charger

2021-06-16, 4:03 AM

@ Daud9 wrote:

I Have same problem, every minute its disconnect and automatically connect again, moto need to fix this issue in coming system update.

Hi, 

 

Thank you for reaching out and sorry to know about this. Can you please try to check with any other Charger or try Changing the cables and let us know how it goes. 

 

Regards

Sandip



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7 Posts

03-29-2019

United Kingdom of Great Britain and Northern Ireland

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  • Message 54 of 66

Re:Moto G9 Plus Turbo Power Charger

2021-06-30, 23:03 PM

I'm having the same issue I have 2 Motog9 plus bought from the same shop at the same time and both turbo chargers keep disconnecting from the phone every 30 seconds or so when charging but when I plug the phone into my Moto g7 turbo charger the phone charges as normal so I would say the turbo chargers are faulty. I then bought another motog9 plus about 6 months later and that charger seems to be working fine. would I be able to get my turbo chargers replaced under my warranty as after testing multiple leads (had to buy new USBC to USBC ones to test it) in all the chargers I'm pretty sure it's the charging plug that's the problem

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31 Posts

05-24-2021

Argentina

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Re:Moto G9 Plus Turbo Power Charger

2021-06-30, 23:09 PM

I just got my g9 plus back from tec Service (30 days), they replace the charger and the charging sub board, just 1 charge so far, all ok, hope it stays that way

 

Pd: same cable but my charging problems where more than just conecting and disconecting

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226 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

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  • Message 56 of 66

Re:Moto G9 Plus Turbo Power Charger

2021-07-01, 8:30 AM

@ Sonia85 wrote:

I' having the same issue I have 2 Motog9 plus bought from the same shop at the same time and both turbo chargers keep disconnecting from the phone every 30 seconds or so when charging but when I plug the phone into my Moto g7 turbo charger the phone charges as normal so I would say the turbo chargers are faulty. I then bought another motog9 plus about 6 months later and that charger seems to be working fine. would I be able to get my turbo chargers replaced under my warranty as after testing multiple leads (had to buy new USBC to USBC ones to test it) in all the chargers I' pretty sure it' the charging plug that' the problem

 

Hi Sonia, 

 

For charger replacements you would need to discuss the matter with your retailer, as they are responsible for the warranty of accessories.  However, we can ask our Goodwill department if they have any turbochargers for your models available to send out. We cannot make any promises, as it depends on the stock, but we are happy to check for you. 

 

Could you please send me a DM with the following information?:

 

-Full name

-Email address

-Phone number

-IMEI number of your device

-Full postal address

 

Kind regards, 

 

Sara

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2 Posts

07-05-2021

Ireland

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  • Message 57 of 66

Re:Moto G9 Plus Turbo Power Charger

2021-07-05, 12:50 PM

Hi,

I am on my second Moto G9 Plus in a space of 7 months and I have exactly the same problem.

First phone was purchased in October 2020 and replaced by Amazon in May 2021. And now I am having the exact same issue and Im returning the phone for a full refund.

The problem is when I plug in the phone the Turbo Power Charger shows connected and within few seconds disconnects and it reconnects again... I have to play and fiddle the cable to get it to connect properly. 

I really like the phone and I spent a lot of money on the cover etc so I am wondering if I should give it a 3rd try? 

I would like to know more details about this issue. Has motorola figured out what the problem is here? A cable issue, a software problem, etc? Was it a bad batch of charging points installed in this phones and motorola has resolved that? What are the chances that Im going to get the 3rd moto G9 Plus phone and have the same problem? :)  That would destroy the name of motorola for me after 10 years having motorola phones myself and my husband... 

I would be extremely happy if I could get some advice.

Thank you 

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7 Posts

03-29-2019

United Kingdom of Great Britain and Northern Ireland

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  • Message 58 of 66

Re:Moto G9 Plus Turbo Power Charger

2021-07-05, 13:51 PM

I don't know in your case, but in my case it is definitely the turbo charging plug, Because when I have use another turbo charging plug my phone charges as normal. have you got another plug to try to check if this works?

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2 Posts

07-05-2021

Ireland

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  • Message 59 of 66

Re:Moto G9 Plus Turbo Power Charger

2021-07-05, 20:03 PM
Yes I did all the troubleshooting with a motorola agent and tried a different charger and the same happened.
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3655 Posts

03-04-2016

India

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  • Message 60 of 66

Re:Moto G9 Plus Turbo Power Charger

2021-07-06, 4:09 AM

@ Vilarma wrote:

Yes I did all the troubleshooting with a motorola agent and tried a different charger and the same happened.

Hi,

 

Thank you for reaching out and sorry to know about this, can you let us know are you using the Case? If yes, please try to remove the case try to charge to see if that helps. 

 

Regards

Sandip



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