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9 Posts

02-01-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 81 of 89

Re:Moto G9 Plus Turbo Power Charger

2021-11-24, 5:53 AM

Hello Jess, thanks for replying.the phone was purchased in January 2021 from John Lewis and Partners in the UK.

It is on giffgaff (O2) and the serial no is (removed).

 

Kind regards

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5989 Posts

10-05-2016

United States of America

695 Signins

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  • Message 82 of 89

Re:Moto G9 Plus Turbo Power Charger

2021-11-24, 22:18 PM

@ NigelB213 wrote:

Hello Jess, thanks for replying.the phone was purchased in January 2021 from John Lewis and Partners in the UK.

It is on giffgaff (O2) and the serial no is (removed).

 

Kind regards

 

Hi @ NigelB213,

 

Thanks for this information. Do you have any reference number of your call? I'll check this with our team.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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7 Posts

08-08-2017

United Kingdom of Great Britain and Northern Ireland

11 Signins

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  • Posts: 7
  • Registered: ‎08-08-2017
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  • Message 83 of 89

Re:Moto G9 Plus Turbo Power Charger

2021-11-24, 22:32 PM

It's quite simple, the chargers are not up to the job. Really anyone such as myself who have charging problems should return the phones for a replacement / new charger. 

THE MOTOROLA 30W CHARGERS ARE NOT UP TO THE JOB, probably a 10w charger that has been somewhat upgraded but not correctly. 

 

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9 Posts

02-01-2021

United Kingdom of Great Britain and Northern Ireland

12 Signins

45 Page Views

  • Posts: 9
  • Registered: ‎02-01-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 84 of 89

Re:Moto G9 Plus Turbo Power Charger

2021-11-24, 23:12 PM

Sadly not, no ticket number was generated as the script simply said " you will receive an email with a link containing further information.

 

Nothing at all has been received

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9 Posts

02-01-2021

United Kingdom of Great Britain and Northern Ireland

12 Signins

45 Page Views

  • Posts: 9
  • Registered: ‎02-01-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 85 of 89

Re:Moto G9 Plus Turbo Power Charger

2021-11-24, 23:53 PM

Apologies it was March 2021. My warranty is confirmed online as expiring in March 2023.

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2 Posts

11-25-2021

Iran (Islamic Republic of)

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  • Message 86 of 89

Re:Moto G9 Plus Turbo Power Charger

2021-11-25, 0:42 AM

I have exactly the same problem with my moto g 9 plus what can we do?

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2 Posts

11-25-2021

Iran (Islamic Republic of)

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5 Page Views

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  • Registered: ‎11-25-2021
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  • Message 87 of 89

Re:Moto G9 Plus Turbo Power Charger

2021-11-25, 0:50 AM

I have exactly the same problem what can I do 

When I use turbo charger its reconnect every few seconds

 

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246 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

494 Signins

3877 Page Views

  • Posts: 246
  • Registered: ‎04-03-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 88 of 89

Re:Moto G9 Plus Turbo Power Charger

2021-11-25, 8:47 AM

@ NigelB213 wrote:

Apologies it was March 2021. My warranty is confirmed online as expiring in March 2023.

Hi Nigel, 

 

We have sent you a DM. 

 

Kind regards, 

 

Sara

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9 Posts

02-01-2021

United Kingdom of Great Britain and Northern Ireland

12 Signins

45 Page Views

  • Posts: 9
  • Registered: ‎02-01-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 89 of 89

Re:Moto G9 Plus Turbo Power Charger

2021-11-25, 11:40 AM

Reply sent, many thanks Sara.

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