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2 Posts

06-09-2021

Australia

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Moto G9 Plus fingerprint sensor not working

2021-06-09, 22:29 PM

Hi,

The fingerprint sensor on G9 plus has become very temperamental and intermittent. 

I was hoping the community may know of a remedy without the need of taking it in for repairs.

Regards Peter

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2742 Posts

03-04-2016

India

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Re:Moto G9 Plus fingerprint sensor not working

2021-06-10, 5:11 AM

@ Petepurple wrote:

Hi,

The fingerprint sensor on G9 plus has become very temperamental and intermittent. 

I was hoping the community may know of a remedy without the need of taking it in for repairs.

Regards Peter

Hi, 

 

Thank you for reaching out I will try my best to help you fix this.

 

Do you feel the double haptic pulse? (Vibration when training the FPS)

  • Then it is detecting the finger but likely hitting on a part of the finger that was not trained well - remove stored fingerprint and complete training a 2nd time

Do you feel no haptic pulse?

  • Then it is not detecting the finger - make sure hands are clean/dry and make sure you are pressing with finger centered on the reader.

Regards

Sandip



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2 Posts

06-09-2021

Australia

2 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎06-09-2021
  • Location: Australia
  • Views: 10
  • Message 3 of 4

Re:Moto G9 Plus fingerprint sensor not working

2021-06-10, 12:55 PM

Thanks Sandip,

I re-added my fingerprint in settings and it is working a little better now.

Thanks again for your help,

Regards

Peter

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2742 Posts

03-04-2016

India

1173 Signins

50980 Page Views

  • Posts: 2742
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 50980
  • Message 4 of 4

Re:Moto G9 Plus fingerprint sensor not working

2021-06-11, 4:56 AM

@ Petepurple wrote:

Thanks Sandip,

I re-added my fingerprint in settings and it is working a little better now.

Thanks again for your help,

Regards

Peter

Glad to know that. Please don't hesitate to reach out to us if you have any further questions/concerns. 

 

Thanks

Sandip



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