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03-04-2021

Bulgaria

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Unable to perform call via "Your phone companion" in Windows device

2021-03-04, 12:02 PM

Dear all, 

I have the following issue. I am using my phone and need to fast switch between phone calls and Teams/Skype meeting. 

With my older phone I was using Microsoft Your Phone companion, I am setting it with my Moto G9 plus, everything else is working except for the audio calls.

I have tried it on several PCs(Microsoft 10), but no luck. It connects me, initiates calls, can receive call, but no audio is transmitted to the PC, so i have to take my phone and speak trough it. 

Have someone had this issue and could you advice me on it.

 

Thanks

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13030 Posts

03-05-2018

United States of America

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Re:Unable to perform call via "Your phone companion" in Windows device

2021-03-04, 21:05 PM

Hi GSS_

 

It will be my pleasure to help you with this. We'll try to duplicate this. In the meantime, please make sure all permissions are allowed in the app (Settings > Apps & notification > see all > Your phone companion > Permission > Enable each options). Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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03-11-2019

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Re:Unable to perform call via "Your phone companion" in Windows device

2021-03-05, 21:59 PM

Hi GSS_,

 

Please check to see if it's defaulting to "Use Phone" on the Windows 10 PC on your phone application. If "Use phone" is highlighted in blue then the phone will be used for the audio. If you click on it to un-toggle "Use Phone" as seen in the far right photo the audio, it will route through the computer.
 
 
 
Best regards,
Zeke
Motorola Support



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2 Posts

03-04-2021

Bulgaria

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Re:Unable to perform call via "Your phone companion" in Windows device

2021-03-05, 22:27 PM

Thank you both, I am not sure out of which actions, but it has started working.

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2430 Posts

03-04-2016

India

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Re:Unable to perform call via "Your phone companion" in Windows device

2021-03-08, 6:24 AM

@ GSS_ wrote:

Thank you both, I am not sure out of which actions, but it has started working.

Hi,

 

Glad to know that, please do let us know if you need any other help.

 

Regards

Sandip



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