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4519 Posts

03-11-2019

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  • Message 31 of 82

Re:Can't be heard on calls

2021-05-21, 15:52 PM

Hi Oknokn,

 

I apologize it's taking too long. We haven't got any updates from this yet. I'll post back once we got some more information or any updates on this. 

 

Best regards,
Zeke
Motorola Support



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4 Posts

05-27-2021

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  • Message 32 of 82

Re:Can't be heard on calls

2021-05-27, 18:34 PM

Hi, I have the same problem. The other person cannot hear me. I changed my SIM as well. This is issue with phone. SIM operator suggested to use VPN setting changes. It is of no use. I have purchased this phone with good expectations, but it's not even making calls. What should I do. I also have replaced with new phone, still the same issue.

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4 Posts

05-27-2021

India

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  • Message 33 of 82

Re:Can't be heard on calls

2021-05-27, 18:42 PM
I receive error Phone operation failed. I can say you that It is issue with phone , not with SIM .
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4519 Posts

03-11-2019

United States of America

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  • Message 34 of 82

Re:Can't be heard on calls

2021-05-28, 16:41 PM

Hi Hanumath,

 

Have you tried to perform a troubleshooting steps on the previous messages on this thread? If yes and it is still having call problems, please provide us a bug report and fillout the signal issues form so we can further investigate. The steps should be on the previous message as well. 

 

Best regards,
Zeke
Motorola Support



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4519 Posts

03-11-2019

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  • Message 35 of 82

Re:Can't be heard on calls

2021-06-02, 18:55 PM

Hi Everyone,

 

Good News! We just got an update recently. There will be improvements on calling and it is coming on future updates. 

 

Best regards,
Zeke
Motorola Support



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4 Posts

05-27-2021

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  • Message 36 of 82

Re:Can't be heard on calls

2021-06-03, 3:18 AM

Please explain it clearly. Does that mean in future software update, this would be covered?

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4519 Posts

03-11-2019

United States of America

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  • Message 37 of 82

Re:Can't be heard on calls

2021-06-03, 13:15 PM

@ Hanumath wrote:

Please explain it clearly. Does that mean in future software update, this would be covered?

 

Yes, the improvement on calls will be coming in future software updates. 

 

Best regards,
Zeke
Motorola Support



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4 Posts

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India

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  • Message 38 of 82

Re:Can't be heard on calls

2021-06-03, 13:36 PM

Thank you for the update. I would like to learn what caused this issue. It seems it is code issue. I would like to learn where it was wrong, coding done VPN access. If so, it would be helpful a generic explanation

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4519 Posts

03-11-2019

United States of America

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  • Message 39 of 82

Re:Can't be heard on calls

2021-06-03, 18:28 PM

@ Hanumath wrote:

Thank you for the update. I would like to learn what caused this issue. It seems it is code issue. I would like to learn where it was wrong, coding done VPN access. If so, it would be helpful a generic explanation

 

You're welcome. Currently, I do not have any information on what caused the issue but I can ask them. I'll post it here once we heard back from the team who worked on this. 

 

Best regards,
Zeke
Motorola Support



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4 Posts

06-15-2021

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  • Message 40 of 82

Re:Can't be heard on calls

2021-06-15, 13:20 PM

I also have this problem. I can’t hear the party calling and they can’t hear me. I am patiently waiting for this update because the phone is useless the way it is. How in the world did this phone get released with this problem? Being able to hear is a MAIN function of the phone! Yes, I have done all the trouble shooting and reset the phone twice now. Had the phone replaced, SAME THING! When is this update coming and how will it come? Thanks.     

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