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1990 Posts

11-24-2020

India

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  • Posts: 1990
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  • Message 61 of 82

Re:Can't be heard on calls

2021-07-16, 7:30 AM

Hi Vaibhav Pawar

 

I don’t have the timing information. But improvements will be coming in future updates. Please wait you will be notified once the update is available. I hope for your patience. 

 

Thanks

Sunitha



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1 Posts

07-19-2021

India

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  • Message 62 of 82

Re:Can't be heard on calls

2021-07-19, 13:44 PM

I also have same issue. I bought Moto g9 power in January this year and having same problem since then. I even changed my network provider but problem still persist. Please fix this issue as soon as possible. I can play a game, click a photo but cannot do a call for what phone was invented.

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1990 Posts

11-24-2020

India

210 Signins

22015 Page Views

  • Posts: 1990
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22015
  • Message 63 of 82

Re:Can't be heard on calls

2021-07-20, 7:45 AM

Hi AnjanaMis

 

Welcome to Motorola Forums. Sorry for the inconvenience caused. As we have already informed, improvements on calling will be coming in a future update. But, we do not have the timing information. You will be notified once the update is available. 

 

Thanks

Sunitha



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12 Posts

04-22-2021

United Kingdom of Great Britain and Northern Ireland

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  • Registered: ‎04-22-2021
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  • Message 64 of 82

Re:Can't be heard on calls

2021-07-25, 22:05 PM

I've been trying to use this phone for about 5 months, but nothing works. Motorola officials also say they have no choice but to wait. I am not at all satisfied with this phone and I want to get my money back. I would like to be informed about how to proceed. otherwise I will use my legal rights.

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30 Posts

07-01-2021

India

27 Signins

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  • Posts: 30
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  • Message 65 of 82

Re:Can't be heard on calls

2021-07-26, 7:55 AM

I am also expecting the same. We suffered enough. Wasted 5 months warranty also.

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1990 Posts

11-24-2020

India

210 Signins

22015 Page Views

  • Posts: 1990
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22015
  • Message 66 of 82

Re:Can't be heard on calls

2021-07-26, 9:30 AM

Hi Oknokn, Vaibhav Pawar

 

I totally understand your concern and I apologize for the inconvenience that you are going through. Our team is actively working on this and improvements will be coming in a future update. You will be notified once the update is available. I appreciate your patience and understanding! 

 

Thanks

Sunitha



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12 Posts

04-22-2021

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 12
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  • Message 67 of 82

Re:Can't be heard on calls

2021-07-26, 10:07 AM

I guess you don't understand me. I want my money back. I don't want to use that useless phone anymore. I don't want to wait anymore. Just tell me the progress how to get my money back and to give your phone back. Don't reply me again about waiting. I've waited enough. 

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4 Posts

06-15-2021

United States of America

8 Signins

40 Page Views

  • Posts: 4
  • Registered: ‎06-15-2021
  • Location: United States of America
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  • Message 68 of 82

Re:Can't be heard on calls

2021-07-26, 12:17 PM

Let face it folks, if there was a fix they would have released it by now. In my opinion, they don’t have a clue why this phone does what it does. Telling us a fix is coming for five months and we have seen nothing, is outrageous. Furthermore, asking us to remain patient, “after all this time”, is absolutely ridiculous. Maybe we should send them our phones to use and let’s see how patient they would be. I also get the impression they really don’t care that these phones do not work properly. Bottom line, we have been patient and waited long enough. Either give us a date when this fix is coming or replace this phone with a working one. 

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30 Posts

07-01-2021

India

27 Signins

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  • Posts: 30
  • Registered: ‎07-01-2021
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  • Message 69 of 82

Re:Can't be heard on calls

2021-07-27, 11:01 AM

You are right, if there was a fix they would have released it by now. Motorola has launched so many new models since then and they can't fix the bug in existing model is unbelievable. They really don't care.

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1990 Posts

11-24-2020

India

210 Signins

22015 Page Views

  • Posts: 1990
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22015
  • Message 70 of 82

Re:Can't be heard on calls

2021-07-27, 13:59 PM

Hi Hey_Lou

 

Can please update your profile with the current phone, carrier, and IMEI number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

@Vaibhav Pawar We have improvements coming in a future update. We do not have the timing information, once the update is available you will be notified. 

 

Thanks

Sunitha



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