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12 Posts

04-22-2021

United Kingdom of Great Britain and Northern Ireland

11 Signins

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  • Posts: 12
  • Registered: ‎04-22-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 60
  • Message 71 of 82

Re:Can't be heard on calls

2021-07-27, 14:10 PM

I'm still waiting for your reply. I want to give that useless phone back and want to get my money back. Please tell me how I can do it. Never say me again that I need to wait for something. Thank you 

 

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233 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

474 Signins

3787 Page Views

  • Posts: 233
  • Registered: ‎04-03-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 3787
  • Message 72 of 82

Re:Can't be heard on calls

2021-07-27, 14:45 PM

@ Oknokn wrote:

I've been trying to use this phone for about 5 months, but nothing works. Motorola officials also say they have no choice but to wait. I am not at all satisfied with this phone and I want to get my money back. I would like to be informed about how to proceed. otherwise I will use my legal rights.

 

Hi, Oknokn, 

 

May I ask if you have a case open with our UK support? If that's so, could you provide the reference number via DM? We would like to have a look into it. 

 

Kind regards, 

 

Sara

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31 Posts

07-01-2021

India

28 Signins

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  • Posts: 31
  • Registered: ‎07-01-2021
  • Location: India
  • Views: 155
  • Message 73 of 82

Re:Can't be heard on calls

2021-07-27, 15:23 PM

What about others?

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12 Posts

04-22-2021

United Kingdom of Great Britain and Northern Ireland

11 Signins

60 Page Views

  • Posts: 12
  • Registered: ‎04-22-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 60
  • Message 74 of 82

Re:Can't be heard on calls

2021-07-27, 15:30 PM

I didn't do anything. Because the only thing you say is "waiting". Please could you tell me the process that I need to do step by step. 

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31 Posts

07-01-2021

India

28 Signins

155 Page Views

  • Posts: 31
  • Registered: ‎07-01-2021
  • Location: India
  • Views: 155
  • Message 75 of 82

Re:Can't be heard on calls

2021-07-27, 17:04 PM

Same here.

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233 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

474 Signins

3787 Page Views

  • Posts: 233
  • Registered: ‎04-03-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 3787
  • Message 76 of 82

Re:Can't be heard on calls

2021-07-28, 7:39 AM

@ Oknokn wrote:

I didn't do anything. Because the only thing you say is "waiting". Please could you tell me the process that I need to do step by step. 

 

Hi Oknokn, 

 

Thank you for your answer. Unfortunately, as per our processes in UK, we are unable to provide refunds if the phone was not bought directly from us. We are afraid that is an option that you would have to discuss with your retailer.

 

Nonetheless, we can send your phone for repair and provide free shipping labels, if necessary. But before that, we would like to discuss your case with our UK Technical Department and see what solutions are available for you. In order to do that, could you send me a DM with the following information?:

 

-Full name.

-Email address.

-Phone number.

-IMEI number of your device. 

 

Kind regards, 

 

Sara

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31 Posts

07-01-2021

India

28 Signins

155 Page Views

  • Posts: 31
  • Registered: ‎07-01-2021
  • Location: India
  • Views: 155
  • Message 77 of 82

Re:Can't be heard on calls

2021-07-28, 9:15 AM

Could you please help with the refund process for me as well?

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4 Posts

06-15-2021

United States of America

8 Signins

40 Page Views

  • Posts: 4
  • Registered: ‎06-15-2021
  • Location: United States of America
  • Views: 40
  • Message 78 of 82

Re:Can't be heard on calls

2021-07-30, 1:49 AM

The phone has no extra apps or anything extra installed on it. I have also factory reset it more than once. You obviously did not understand what I posted previous even though you responded to it. . Let me repost it for you. “Yes, I have done all the trouble shooting and reset the phone twice now. Had the phone replaced, SAME THING!” I have also talked to your tech people and they put me through all the steps and were unable to correct the problem. They believed it to be a defective phone, and that I should get it replaced from my retailer. As you can see, I am not the only person with this problem. All you have to do is read this board and you can determine that. This phone in my opinion has a hardware problem right out of the factory and no software update is going to fix it. Hopefully other people posting here find a solution to this problem. As for me, I have wasted way too much time with this defective phone and I have already contacted my retailer and they have agreed to give me a refund. I know one thing for sure; my new phone won’t be a Moto. If I were to rate your customer service, I would give them and you a zero. Good luck to all the others folks here that have this same problem.   

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31 Posts

07-01-2021

India

28 Signins

155 Page Views

  • Posts: 31
  • Registered: ‎07-01-2021
  • Location: India
  • Views: 155
  • Message 79 of 82

Re:Can't be heard on calls

2021-07-30, 12:29 PM
Got an android 11 update today, hoping issue is fixed. Will post my review after using it for few days.
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2293 Posts

11-24-2020

India

230 Signins

24205 Page Views

  • Posts: 2293
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 24205
  • Message 80 of 82

Re:Can't be heard on calls

2021-07-30, 14:29 PM

Hi Hey_Lou

 

I apologize this took so long. I would like to inform you that improvements are coming in the Android R update. Please give me the opportunity to help you. If you update the profile with the IMEI number, we can try to get the build with the improvements.

 

@Vaibhav Pawar Awesome! Please update the phone to the latest version and let me know how it goes. 

 

Thanks

Sunitha



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