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9 Posts

04-19-2017

United Kingdom of Great Britain and Northern Ireland

9 Signins

49 Page Views

  • Posts: 9
  • Registered: ‎04-19-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 49
  • Message 1 of 2

G9 Power No Longer Charging

2021-04-08, 7:38 AM

Hi,

 

Got the phone brand new 4 months ago.

 

Yesterday I put the phone on charge with its charger and cable that came with the phone as it was down to 5% came back 20 mins later and it was now on 4% and would not charge.

 

I turned the phone off and it still will not charge even when off.

 

I have tried a different cable and charger and phone will not charge.

 

I tried a different phone on the Moto G9 charger and cable and it charges fine so it would indicate the issue is with the G9 power.

 

I have made sure nothing is blocking the charging port.

 

I have also removed sim and sd card and still no charge.

 

I also tried charging from laptop via USB but no joy.

 

The phone is now dead and and just says 0% charge when you press the power button.

 

Any ideas before I arrange to send it back.

 

Many thanks for your time.

 

Andrew

 

 

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3712 Posts

03-11-2019

United States of America

729 Signins

56570 Page Views

  • Posts: 3712
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 56570
  • Message 2 of 2

Re:G9 Power No Longer Charging

2021-04-08, 14:37 PM

@ motoswift wrote:

Hi,

 

Got the phone brand new 4 months ago.

 

Yesterday I put the phone on charge with its charger and cable that came with the phone as it was down to 5% came back 20 mins later and it was now on 4% and would not charge.

 

I turned the phone off and it still will not charge even when off.

 

I have tried a different cable and charger and phone will not charge.

 

I tried a different phone on the Moto G9 charger and cable and it charges fine so it would indicate the issue is with the G9 power.

 

I have made sure nothing is blocking the charging port.

 

I have also removed sim and sd card and still no charge.

 

I also tried charging from laptop via USB but no joy.

 

The phone is now dead and and just says 0% charge when you press the power button.

 

Any ideas before I arrange to send it back.

 

Many thanks for your time.

 

Andrew

 

 

 

Hi motoswift,

 

Thanks for reaching out to us with your concern and sorry to hear what you've experienced. We don't have any other troubleshooting steps that we can provide you. We suggest to have the device sent to a service center for repair. 

 

Best regards,
Zeke
Motorola Support



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