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4 Posts

03-03-2021

Belgium

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G9 Power - charge port problem

2021-03-03, 17:27 PM

Is there a known problem with the charge port on the G9? We bought one sixteen days ago and it just stopped charging yesterday. We took it back to the supplier today and with a two week replacement warranty and two year repair warranty it has been sent to the repairers. We don't expect to see it again for three weeks. Not a great experience so far... It's hard to understand why this phone can have malfunctioned so rapidly.. Does anyone out there have a similar experience?

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4519 Posts

03-11-2019

United States of America

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Re:G9 Power - charge port problem

2021-03-03, 17:56 PM

Hi Gilesy,

 

We're sorry to hear what you have experienced. We would like to know if you have tested different chargers and tried other troubleshooting steps before sending it for repair?

 

Best regards,
Zeke
Motorola Support



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1 Posts

03-15-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 3 of 15

Re:G9 Power - charge port problem

2021-03-15, 17:37 PM

Having exactly the same problem. Purchased less than two months ago and yesterday just stopped charging for no reason whatsoever. The charger works in other phones and it's not the socket. I phoned Motorola and expressed my dismay at having to use Anovo for repairs. After many assurances, I'm still waiting for the repairs form to be sent on. Not feeling particularly confident about this one, but I'll wait it out and see if I get a fixed phone within the next century. Genuinely can't fathom why Motorola would continue using Anovo. 

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4 Posts

03-03-2021

Belgium

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Re:G9 Power - charge port problem

2021-03-15, 18:46 PM

Yes. Tested with other charge cables and power supplies. No luck. Due to the rather harsh policy at the store, the phone was sent away for repairs, though we had only bought it 16 days before. It has been returned and I'll pick it up tomorrow. I don't know if they have replaced or repaired it. I'm not very confident. I'll update here when we get the phone back.

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4519 Posts

03-11-2019

United States of America

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  • Message 5 of 15

Re:G9 Power - charge port problem

2021-03-16, 14:14 PM

@ Gilesy wrote:

Yes. Tested with other charge cables and power supplies. No luck. Due to the rather harsh policy at the store, the phone was sent away for repairs, though we had only bought it 16 days before. It has been returned and I' pick it up tomorrow. I don' know if they have replaced or repaired it. I' not very confident. I' update here when we get the phone back.

 

I'm glad you're getting your phones repaired. Please keep us updated when you get them back and have had a chance to test it out.

 

Best regards,
Zeke
Motorola Support



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2 Posts

06-29-2021

Ghana

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  • Message 6 of 15

Re:G9 Power - charge port problem

2021-06-29, 10:27 AM

Wow, I am just amazed that people have same issue. Motorola do you have a problem with your charging port?

I bought the phone in the UK in Feb, in the last two months the port has had two separate problems.

It suddenly stops charging. I have tried with other chargers and it wouldn't work. However the charger works on other phones.

what do I do next? please help. 

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1977 Posts

11-24-2020

India

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Re:G9 Power - charge port problem

2021-06-30, 7:46 AM

@ GeeGe wrote:

Wow, I am just amazed that people have same issue. Motorola do you have a problem with your charging port?

I bought the phone in the UK in Feb, in the last two months the port has had two separate problems.

It suddenly stops charging. I have tried with other chargers and it wouldn' work. However the charger works on other phones.

what do I do next? please help. 

 

Hi, 

 

Welcome to Motorola Forums. Sorry to hear you're having issues with your phone. I will try my best to help you with this and I would like to inform you there are no such issues.  When did you start facing this? What happens when you connect the device for charging? Does it show any charging indication and not take charge or is it charging slowly? So I can check and guide you further. 

 

Thanks

Sunitha



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2 Posts

06-29-2021

Ghana

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  • Message 8 of 15

Re:G9 Power - charge port problem

2021-07-07, 11:23 AM

When I put in the charge, it doesn't charge. Now I have run out of power and when i plug it in it doesn't charge

 

If there aren't known issues, why is it that people are complaining about the phone then. At least I have read 4 messages on here complaining about the charging port.

 

Anyway, whats next

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226 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

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  • Message 9 of 15

Re:G9 Power - charge port problem

2021-07-08, 8:47 AM

@ GeeGe wrote:

When I put in the charge, it doesn' charge. Now I have run out of power and when i plug it in it doesn' charge

 

If there aren' known issues, why is it that people are complaining about the phone then. At least I have read 4 messages on here complaining about the charging port.

 

Anyway, whats next

 

Hi GeeGe. We would like to advise to send your phone for repair. May I ask if you are currently in Ghana or the UK?

 

Kind regards, 

 

Sara

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1 Posts

08-02-2021

Norway

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  • Message 10 of 15

Re:G9 Power - charge port problem

2021-08-02, 11:57 AM

Just registered on this forum as I've encountered the same issue with the phone refusing to charge - other adapters and cables used to no avail.  

 

Lasted 20 days..... disappointing!

 

 

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