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06-08-2021

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Voice calls audio issue

2021-06-08, 21:32 PM

When I'm on any voice calls, seems to not matter which app I use, there is an audio issue. The call will intermittently cut out. Sometimes very frequently, about every 4 seconds. It's very frustrating missing every 7th word a person says.

 

Anyone have advice on tackling this issue? 

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4375 Posts

03-11-2019

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Re:Voice calls audio issue

2021-06-09, 16:56 PM

Hi venividivici69,

 

I definitely would like to help you with this. Can you provide us what apps have you tried so far? Is this happening on regular phone calls or calls that connects internet such as Whatsapp or Viber? 

 

Best regards,
Zeke
Motorola Support  



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Re:Voice calls audio issue

2021-06-09, 17:35 PM

It happens on Facebook voice calls and google voice app

 

Thanks, 

Vin

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Re:Voice calls audio issue

2021-06-10, 16:09 PM

@ venividivici69 wrote:

It happens on Facebook voice calls and google voice app

 

Thanks, 

Vin



Try to reset your app preferences on the device by going to Settings > App and Notifications > See All apps > 3 dots on the top right corner > Reset app preferences. Then reboot the phone after the reset. Please do note that this will log you out on some apps and will revert apps to its default settings. 

 

Best regards,
Zeke
Motorola Support



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Re:Voice calls audio issue

2021-06-10, 22:21 PM

Thanks Zeke, I will try this

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06-11-2021

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Re:Voice calls audio issue

2021-06-11, 12:35 PM

Whenever i try calling or someone calls me im not able to hear the person im talking to or sometimes the person can't hear me on calls it is the major problem also i have completed all troubleshoots for this problem still the problem is occurring, need help fast please

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4375 Posts

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Re:Voice calls audio issue

2021-06-11, 16:20 PM

@ Shrikant nande wrote:

Whenever i try calling or someone calls me im not able to hear the person im talking to or sometimes the person can' hear me on calls it is the major problem also i have completed all troubleshoots for this problem still the problem is occurring, need help fast please

 

Can you list on what troubleshooting steps have you tried so far? Have you also tried replacing your phone's SIM card with a new one? 

 

Best regards,
Zeke
Motorola Support



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Re:Voice calls audio issue

2021-06-13, 4:21 AM
Sir, i have tried the following so far Reset the phone Replaced the sim Microphone hardware diagnosis Updated the software and all apps I have tried these troubleshooting steps given from moli the virtual moto assistant.
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Re:Voice calls audio issue

2021-06-14, 7:37 AM

Hi Shrikant nande

 

I appreciate your efforts. Let me check and help you further. Could you please confirm if the Speaker and Microphone working fine in the Device help application? When you face this issue, is the network is dropping? Are you facing this issue with normal calls or using any 3rd party application to make/receive calls? So I can check and assist you further. 

 

Thanks

Sunitha



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  • Message 10 of 13

Re:Voice calls audio issue

2021-06-16, 4:57 AM
I have test my microphone and speaker they are working fine , network is good and I'm using normal phone call application to make/receive calls , no 3rd party apps
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