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4 Posts

10-12-2021

India

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Face Unlock Issues

2021-10-13, 13:39 PM

Hi Moto Team,

 

The face unlock feature does not work in low light conditions. I have used other Android phones where face unlock works with little light. Can this be addressed ?

 

My phone Model : Moto edge 20 Fusion

 

Regards,

Explorer

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5309 Posts

10-05-2016

United States of America

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Re:Face Unlock Issues

2021-10-13, 16:21 PM

Hi @ Explorer616,

 

I know this may be important to you to get Face Unlock working in low light. we'll try our best to help. We'd like to ask a few questions.

 

Do you have another phone aside from this phone that you can test it with at the same time to see if both phones will unlock in low light?

How dark is the place when you were trying to unlock the phone?

Is the phone's brightness set to very low?

 

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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4 Posts

10-12-2021

India

5 Signins

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  • Posts: 4
  • Registered: ‎10-12-2021
  • Location: India
  • Views: 40
  • Message 3 of 4

Re:Face Unlock Issues

2021-10-13, 16:50 PM

Hi,

 

Please find my responses below :

 

Do you have another phone aside from this phone that you can test it with at the same time to see if both phones will unlock in low light?

 

Yes, I have a Poco which is able to unlock the phone

 

How dark is the place when you were trying to unlock the phone?

 

Not exactly pitch dark. The room had a night lamp on.

 

Is the phone's brightness set to very low?

 

I have enabled adaptive brightness and it was about 40%(Approx).

 

Best Regards,

Explorer

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2293 Posts

11-24-2020

India

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Re:Face Unlock Issues

2021-10-14, 9:58 AM

@ Explorer616 wrote:

Hi,

 

Please find my responses below :

 

Do you have another phone aside from this phone that you can test it with at the same time to see if both phones will unlock in low light?

 

Yes, I have a Poco which is able to unlock the phone

 

How dark is the place when you were trying to unlock the phone?

 

Not exactly pitch dark. The room had a night lamp on.

 

Is the phone's brightness set to very low?

 

I have enabled adaptive brightness and it was about 40%(Approx).

 

Best Regards,

Explorer

 

Hi, 

 

Thank you for confirming! Can you please try to remove and re-configure the face lock? If you still face the same problem, can you try to clear the credentials storage and see if that helps? Here are the instructions: Go to Settings>>Security>>Encryption & credentials>>Clear credential and check. Check if anything covering the front Camera? 

 

Let me know how it goes. 

 

Thanks

Sunitha 



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