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motorola edgemotorola edge 20 lite / motorola edge 20 fusion
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10 Posts

10-15-2021

India

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Moto edge 20 fusion

2021-10-16, 5:07 AM

Moto edge 20 fusion is facing black crush issue and no proper response from customer support

Many users are facing it. Moto technical team please look into this. 

1st image is mi11x and similar type of images shown in moto edge 20 fusion

 

 

 

 

-6285062211491704312_121.jpg -5136622711416662338_121.jpg
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18 Posts

10-03-2015

India

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Re:Moto edge 20 fusion

2021-10-16, 5:25 AM

Yeah, having similar issue with black color shade. Playing 8k video from YouTube on 1080p quality.

Increasing the brightness gives more visibility of black crush.

https://youtu.be/7rzF_itNzsM

More visible at 0.55 second.

VimRat
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4 Posts

01-17-2020

United States of America

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Re:Moto edge 20 fusion

2021-10-16, 5:27 AM

Yes, I am also facing Black Crush issue while playing HDR content on YouTube.. It's quite annoying.

IMG_20211015_131927.jpg
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1 Posts

10-16-2021

India

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Re:Moto edge 20 fusion

2021-10-16, 14:16 PM

I also have Black Crush problem in my unit. While playing HDR video it occurs. Motorola should take action regarding this. 

Seems Motorola was in hurry to launch Motorola Edge 20 Fusion that they forgot to optimize software and calibrate display properly. Customer service is pathetic. They have no idea about this issue. Motorola Team please look into the matter. 

IMG_20211016_194627_292.jpg IMG_20211016_194621_716.jpg IMG_20211016_194618_893.jpg
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5991 Posts

10-05-2016

United States of America

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Re:Moto edge 20 fusion

2021-10-17, 22:00 PM

Hi @ HarsVar ,

 

Thanks for bringing this to our attention. We'll try our best to help. Is it possible to share with us a sample video showing this black crush from your own phone? We'll pass this to our team to have it evaluated.

 

  • Does this happen only to a specific video quality?
  • When did it start to happen?
  • Does this only visible to a specific video app?

 

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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18 Posts

10-03-2015

India

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Re:Moto edge 20 fusion

2021-10-18, 2:49 AM
No this isn't for any specific video, whenever dark black video is there with different shades, you can use one of link I have mentioned above with time stamp or you may search dark HDR video on YouTube. It happen on every video. I have even watched same Video side by side on OnePlus 7pro, and crushes are clearly visible. Also on our device colors were very warm. Then I have done the display calibration using one of the app from app store. After that I can see improvement in color warmness but those shades with 1080p quality are there. With high brightness and in room lights off condition you may view this dark crush very clearly. This is very embarassing when we show our device and people compare it with 7k low cost device, it feel like we got cheated with money where we paid high price for hardware and our device do not stand to be compared with same price segment.
VimRat
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4 Posts

01-17-2020

United States of America

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Re:Moto edge 20 fusion

2021-10-18, 3:10 AM

Sample Videos:

Google Drive

 

 

 

Does this happen only to a specific video quality?

A. No it's not limited to specific video quality..

 

When did it start to happen?

A. First Boot

 

Does this only visible to a specific video app?

A. No, you can see on any video app even on home screen (near Moto Time and Weather). Black Crush is more visible while playing HDR content..

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10 Posts

10-15-2021

India

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Re:Moto edge 20 fusion

2021-10-18, 5:06 AM

It happens for dark HDR videos with full brightness

It happens with all Video quality. It happens with YouTube, Netflix, prime. I noticed only when other moto edge 20 fusion users told about the black crush issue.

I bought it recently and replacement period of 7 days completed so I couldn't return it.Moto edge 20 fusion black crush issue, watch with full brightness then you will notice

 

https://drive.google.com/folderview?id=1Q0n5Q236IbDoOQhX76yuabW7DQmSNRrp

 

Kindly resolve this as soon as possible

 

Screenshot_20211018-100222_1.png Screenshot_20211018-095913_1.png Screenshot_20211018-095945_1.png Screenshot_20211018-094015_1.png Screenshot_20211018-093606_1.png Screenshot_20211018-094445_1o.png Screenshot_20211018-092842_1_1.png
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1 Posts

10-18-2021

India

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  • Message 9 of 36

Re:Moto edge 20 fusion

2021-10-18, 6:20 AM

I'm also facing black crush issue.I can't watch a movie or video with dark scenes.Its a terrible issue for a 20000 rs smartphone. How can we watch hdr video in this.I thought AMOLED display was the most superior and now I feel cheated wasting this much rs for this display.

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10 Posts

10-15-2021

India

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Re:Moto edge 20 fusion

2021-10-19, 15:56 PM

Why moto isn't responding to it?

It is a serious matter 

 

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