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3 Posts

09-28-2021

India

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  • Message 21 of 28

Re:Phone switches off automatically

2021-11-15, 18:13 PM

atleast other brands provides proper update changelogs and software upgrade timelines.. whereas these guy's only say's we have no information currently 😂.. check every other post in this forum.. not a single helpful reply by them

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7191 Posts

02-11-2016

United States of America

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  • Message 22 of 28

Re:Phone switches off automatically

2021-11-18, 18:20 PM

@ PrashantNagare wrote:

Same happened with me multiple times it reboots randomly. i guess it's a software issue and not with hardware. (and one more thing agents in forums are just human bots hired by motorola.. they're not any of help. they're just copy pasting same replies with some silly steps )

 

i think i made a mistake by buying motorola device.. i should have gone for realme master edition (crying in pain ;_; ) 

 

 

I'm sorry you are disappointed with the phone as well as our level of support. When it comes to most issues, the same type of troubleshooting applies to them. A phone randomly turning off is commonly a result of the battery not being calibrated. This is why we recommend performing steps to recalibrate the battery. The process is non-invasive and doesn't cause any loss of user data. There is no harm in trying the simple things first before we dive into more extensive measures that can include things like factory resetting the phone. I'm sure you'd appreciate trying simple things that don't result in losing data or having to set up your phone again. That being said, if you haven't already, please try performing the battery calibration to see if the issue persits. If it does, please let us know as we'd like to continue troubleshooting with you.

 

Thanks,

Tom



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19 Posts

09-23-2021

India

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  • Message 23 of 28

Re:Phone switches off automatically

2021-11-24, 18:46 PM

Tom, i too facing the same issue. My phone restart at any time

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7191 Posts

02-11-2016

United States of America

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  • Message 24 of 28

Re:Phone switches off automatically

2021-11-24, 19:02 PM

@ vikas_singh wrote:

Tom, i too facing the same issue. My phone restart at any time

 

Sorry to hear this. What troubleshooting have you done so far? 

 

Please let me know. I don't want to duplicate your efforts.

 

Thanks,

Tom



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19 Posts

09-23-2021

India

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  • Message 25 of 28

Re:Phone switches off automatically

2021-11-24, 19:06 PM
Restarted the device and then 100 percent charge, as suggest by the team
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7191 Posts

02-11-2016

United States of America

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  • Message 26 of 28

Re:Phone switches off automatically

2021-11-24, 19:18 PM

@ vikas_singh wrote:

Restarted the device and then 100 percent charge, as suggest by the team

 

So you did a battery calibration. Thanks for this info. I'm curious when it reboots, is it completely random or does it happen regularly when using a specific app or performing a specific action? When it powers off are you able to turn it back on immediately? How often does it reboot itself?

 

Let me know

 

Thanks

Tom



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1 Posts

11-25-2021

India

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  • Message 27 of 28

Re:Phone switches off automatically

2021-11-25, 10:22 AM

My phone just restarted randomly. It happened twicee before too. I was not using the phone when it happened

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19 Posts

09-23-2021

India

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  • Message 28 of 28

Re:Phone switches off automatically

2021-11-27, 13:31 PM
Tom, so at my end its totally random, 2-3 days back my phone was on the table and was not in active mode. And then i suddenly hear "hello moto" sound while restarting. This issue at my end comes around once in a week
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