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1 Posts

11-18-2021

Mexico

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Re:display touch issues

2021-11-18, 22:00 PM

Hi,

 

The issue also affects the Motorola Edge S Pro. I bought the phone in AliExpress because Motorola put an exaggerated 1000 USD to the 20 pro in my country.

 

I really hope it is a software issue because even though I bought it from a Motorola official retailer in AliExpress, I don't think they will accept my phone back.

 

Hope you have more updates soon.

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1 Posts

11-19-2021

India

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Random touch on screen

2021-11-19, 3:27 AM

Hi Team

 

I've been facing issues with my Moto Edge 20 pro multi touch only after 10 days of use. Sometimes the touch panel works fine. But sometimes, l am getting random touches on screen. Long press doesn't work at that time and multi touch troubleshooting also gets failed during hardware test. Please assist how to resolve this.

 

 

 

 

 

 

 

 

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10 Posts

11-19-2021

Brazil

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Re:display touch issues

2021-11-19, 20:19 PM

Same problem. My Moto Edge 20 Pro, now, with terrible touch screen. Moto trash phone. I lost 1000US$ buing this trash. Motorola never more. They simple have no solution for this problem. Brazil user.

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7269 Posts

02-11-2016

United States of America

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Re:display touch issues

2021-11-19, 21:39 PM

Hello all, it feels like our previous responses are getting missed. We are aware of some reports of touch issues. We're working to get a software update tested and pushed out with improvements as quickly as possible. I'm sorry that we haven't pushed the update out yet. That being said, I'm going to mark this response as the solution on this topic. I'm well aware that this is a solution, but I want everyone to be able to see my response easier. 

 

Thanks,

Tom



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7269 Posts

02-11-2016

United States of America

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Re:Random touch on screen

2021-11-19, 21:42 PM

@ Ashish230317 wrote:

Hi Team

 

I've been facing issues with my Moto Edge 20 pro multi touch only after 10 days of use. Sometimes the touch panel works fine. But sometimes, l am getting random touches on screen. Long press doesn't work at that time and multi touch troubleshooting also gets failed during hardware test. Please assist how to resolve this.

 

 

 

 

 

 

 

 

 

Hello, I'm sorry to see you're facing these issues with the touch response. We actually have an existing topic related to this. I will merge your post with that one where I have provided some updated information retarding this situation.

 

Thanks,

Tom



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10 Posts

11-19-2021

Brazil

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Re:display touch issues

2021-11-19, 22:32 PM

Thks. But, its ridiculous. A product bad projected without time to be fixed. 

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2 Posts

11-20-2021

India

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  • Message 97 of 177

Re:display touch issues

2021-11-20, 13:25 PM

Hello,

I have also bought Motorola Edge 20 Pro and received it from FlipKart on the 23rd October 2021.
I am also facing similar issues with the device. There are random ghost touches.
It is very risky to use the device for critical operations like banking.

I have tried resetting the phone too.

Used it with and without screen guard.

I have been a Moto user since the first Razr days, but have to say that I am very disappointed by this product and moreover by the attitude of the company.
Even after acknowledging the fact that this model has display issues the company is still selling faulty pieces and the customer care executives are not helpful at all.

The return period is over, so cannot return the phone.

Really disappointing by Motorola.

If there is any courtesy left, please fix the existing issues of the customers and stop selling faulty phones.

The phone is not cheap also.

 

Hope Motorola acts on it soon.

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10 Posts

11-19-2021

Brazil

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Re:display touch issues

2021-11-20, 14:31 PM

Perfect your post!!!!

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45 Posts

03-13-2017

Croatia

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  • Message 99 of 177

Re:display touch issues

2021-11-20, 15:47 PM

@ Jaksa01 wrote:

 

New update

 

Integrate the Android security patch on October 1, 2021.

  • New feature to improve touch sensitivity
  • New function of translating subtitles in real time
  • Updated new calendar widget Motor running
  • Update Moto Sound Effects
  • Update Moto Manual
  • Refresh Moto widget
  • Refresh watch
  • Update calendar
  • Update music voice
  • Update subtitles live
  • Optimize touch controls
  • Optimize one-click access
  • Optimizing Miracast Connection Performance
  • Fix the problem of random speaker sound when connected to bluetooth
  • Fix some detailed issues and optimize system stability

Hi,

my device has already received November security patches, but no mention on the above enhancements (update with Nov patch is only 26MB).

I also dont see camera fix coming and this is even bigger issue than touch

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75 Posts

07-25-2016

India

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  • Message 100 of 177

Re:display touch issues

2021-11-20, 15:49 PM

What is your model, Edge S Pro or Edge 20 Pro?

Kevin
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