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11 Posts

11-07-2021

India

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  • Message 101 of 177

Re:display touch issues

2021-11-20, 16:07 PM
How to update bro??
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3 Posts

11-20-2021

India

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  • Message 102 of 177

Re:display touch issues

2021-11-20, 16:54 PM

Hi Team,

 

I am facing touch issue since bought this phone. Sometimes it does not respond or ghost touch issue appears. It has been use less buying this phone. I am getting irritated day by day with this phone. There has been no use of buying this costly phone. Please suggest to resolve this issue.. even it has taken lot time to type this message as keyboard also does not respond.. 

Balmukand Sharma
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9 Posts

11-07-2021

India

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  • Message 103 of 177

Re:display touch issues

2021-11-20, 18:56 PM

So I am really getting frustrated by using this pathetic set. If you guys don't know when the update will come.. What you guys expect us to do ?? Throw this set away. Unable to type, not able to do anything. I am not getting any update on my set..

My last update which is showing is of sept that was before purchasing the set. Look please give our money back and take this set . We have become pro dumb by purchasing this 20 pro set. 

 And to be very honest I am frustrated with this set. please fix it ASAP.

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2 Posts

11-20-2021

India

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  • Message 104 of 177

Re:display touch issues

2021-11-21, 0:37 AM

I bought moto edge 20 pro 10 days before and now I am facing touch related issues alot. After spending 36k I am really disappointed with the issues regarding the touch of this smartphone. Sometimes there are alot of ghost touches, have to restart the phone. No one would think of having such problems in a new smartphone. I would like to have this phone returned and get my money back

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2 Posts

11-20-2021

India

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  • Message 105 of 177

Re:display touch issues

2021-11-21, 8:44 AM

Hi Tom,

 

Thanks for the reply.

By when can we expect the update patch from your team?
It is just not right that we keep waiting in limbo without a time frame for the update.

It's not like everyone has spare phones for a workaround.

 

Thanks.

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6 Posts

11-14-2021

India

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  • Message 106 of 177

Re:display touch issues

2021-11-21, 18:32 PM

(removed), why don't you recall your stupid Moto Edge series, it is a national news now that your stupid phone has display issues, we all consuumers will (removed) you alll, we will ruin your office we are warning you stupid (removed), and you stupid customer support (removed), is that the. Best reply yyou goot.

 

Edited due to Site Rules violation: Preferred language-Jess

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6054 Posts

10-05-2016

United States of America

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Re:display touch issues

2021-11-21, 21:18 PM

@ gauravch91 wrote:

(removed), why don't you recall your stupid Moto Edge series, it is a national news now that your stupid phone has display issues, we all consuumers will **removed** you alll, we will ruin your office we are warning you stupid removed, and you stupid customer support removed, is that the. Best reply yyou goot.

 

Edited due to Site Rules violation: Preferred language-Jess

 

Hi @ gauravch91,

 

 We know how disappointed you are in this situation. Our team is now working on an update to include the improvement regarding the touch problem on this device. We are aware and our team is working on it as quickly as possible. We apologize for this matter.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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16 Posts

10-26-2021

Serbia

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  • Message 108 of 177

Re:display touch issues

2021-11-21, 21:22 PM

But how on earth such malfunction was over looked, there must be some serious tests before launching on the market, control team did not do their homework

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3 Posts

11-20-2021

India

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  • Message 109 of 177

Re:display touch issues

2021-11-22, 17:43 PM

Hi Moto edge 20 Pro Users,

 

We must create a whatsapp group. Plz share link if anyone has already created the same.

Balmukand Sharma
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7269 Posts

02-11-2016

United States of America

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  • Message 110 of 177

Re:display touch issues

2021-11-22, 21:26 PM

Hello everyone, we're still working to get the software update ready. That being said, until it's released, if you have a screen protector on your phone, I'd recommend removing it as this could be the cause of the touch issues you're facing. I know that's not a solution, but I'm trying to ensure you can have a better experience with your phone while we wait for the software improvement to be released.

 

Thanks

Tom



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