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13 Posts

09-19-2021

India

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  • Message 1 of 15

Amazon Prime Video HD mode

2021-09-20, 14:54 PM

Hello,

Primevideo isn't playing video in HD mode. It is only playing in SD mode. I have set the max quality option under settings (Refer screenshot). 

 

My other mobile plays in HD mode by default.

 

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13 Posts

09-19-2021

India

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  • Message 2 of 15

Re:Amazon Prime Video HD mode

2021-09-20, 14:58 PM

This is the settings page for my other mobile (Realme X7 Max):

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7254 Posts

02-11-2016

United States of America

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Re:Amazon Prime Video HD mode

2021-09-20, 16:11 PM

@ xKTM wrote:

This is the settings page for my other mobile (Realme X7 Max):

 

Hello and thanks for bringing this to my attention. Let me reach out to some people on my end to get some information on this. I'll let you know as soon as I have more info.

 

Thanks,

Tom



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13 Posts

09-19-2021

India

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  • Message 4 of 15

Re:Amazon Prime Video HD mode

2021-09-20, 16:14 PM
Thanks, Tom, for the quick response :)
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37 Posts

09-14-2021

India

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  • Message 5 of 15

Re:Amazon Prime Video HD mode

2021-09-22, 13:38 PM

Hey can you check for other streaming apps also, where there is any support for hdr or not

Malviys
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7254 Posts

02-11-2016

United States of America

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Re:Amazon Prime Video HD mode

2021-09-22, 19:18 PM

@ Malviys wrote:

Hey can you check for other streaming apps also, where there is any support for hdr or not

 

HDR and HD are two different things. I can tell you right now that Netflix will not offer HDR on the phone as it requires additional certifications/agreements with Netflix. It should however still be able to stream HD content from Netflix. 

 

Thanks,

Tom



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13 Posts

09-19-2021

India

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  • Message 7 of 15

Re:Amazon Prime Video HD mode

2021-09-29, 15:18 PM
Hey Tom, Any update ? I'm really waiting for a fix.
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7254 Posts

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Re:Amazon Prime Video HD mode

2021-09-29, 18:11 PM

@ xKTM wrote:

Hey Tom,Any update ? I'm really waiting for a fix.

 

Hello, as I said yesterday we're looking into it still. Have you tried re-installing the Amazon Prime app? Is it still showing the lower bandwitch?

 

Let me know,

 

Thanks,

Tom



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13 Posts

09-19-2021

India

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155 Page Views

  • Posts: 13
  • Registered: ‎09-19-2021
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  • Message 9 of 15

Re:Amazon Prime Video HD mode

2021-09-29, 18:44 PM
I have already tried reinstall and as well as beta version of prime video. It's still displays the same lower bandwidth.
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2 Posts

10-06-2021

India

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  • Message 10 of 15

Re:Amazon Prime Video HD mode

2021-10-06, 8:24 AM

Hi, 

I am also waiting for this fix. Even after reinstalling prime video it streaming at sd quality.

Please fix this issue

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