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16 Posts

09-12-2021

India

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  • Message 11 of 20

Re:Low Wifi Reception

2021-09-20, 15:50 PM

@Motoupdate   My issue is not related to Wifi speed or anything, It's about the wifi reception. Edge 20 have low wifi reception. See the screenshot in the first post. The speed is pretty good if I sit right next to the router.

 

You are using a wifi 6 compatible router, therefore getting the icon on your wifi.

 

It's not about speed its about the reception range that is the issue here.

 

Regards

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7191 Posts

02-11-2016

United States of America

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  • Message 12 of 20

Re:Low Wifi Reception

2021-09-20, 15:56 PM

@ PsychoBoi666 wrote:

@Motoupdate   My issue is not related to Wifi speed or anything, It's about the wifi reception. Edge 20 have low wifi reception. See the screenshot in the first post. The speed is pretty good if I sit right next to the router.

 

You are using a wifi 6 compatible router, therefore getting the icon on your wifi.

 

It's not about speed its about the reception range that is the issue here.

 

Regards

 

You're correct, however, link speed does correlate to signal strength too. Even in your screenshots you can see on your edge 20 the signal is lower and so is the link speed. @Motoupdate has a strong signal and fast link speeds. That being said, I see you posted your router details and a bug report. I'll get that over to our team today. I will let you know as soon as I hear anything back regarding this case.

 

Thanks,

Tom



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  • Message 13 of 20

Re:Wifi connection issues

2021-09-20, 16:00 PM

@ Rajgaurav9 wrote:

My problem is not with the speed but the with the low wifi signal reception. I'm also getting high speed when I'm close tot he router or in the same room, but the wifi signal worsens drastically compared to other smartphones. Due to this the wifi connection is unstable.

 

 

Sorry to see you're facing this issue. We have a topic going for it already and I've escalated on my end. I'm going to merge the topics together to keep everything into one thread.

 

Thanks,

Tom



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37 Posts

09-14-2021

India

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  • Message 14 of 20

Re:Low Wifi Reception

2021-09-20, 16:09 PM

Hi the problem in this thread is that moto edge didn't get high strength wifi signals even in same room. It has poor network receptions that's why we have to take is near router to get full strength.

 

It's not like we are far away from router that's why we have weak network and we are getting less up and down links. 

 

Regards

 

Malviys
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16 Posts

09-12-2021

India

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  • Message 15 of 20

Re:Low Wifi Reception

2021-09-20, 16:19 PM

@MotorolaTom Thanks a lot Tom.

 

Yeah the speeds does depends on the wifi reception, but the issue is that wifi reception is low specifically on moto edge 20 whereas all other devices in the exact same place are getting better signals. Keeping the distance from router same,  edge 20 have low Wifi reception when compared to other devices (here compared with Motorola G60).

I have one Router in my home which is placed in center, rest all devices are getting good reception, It will be pretty inconvenient to take router with me everywhere I go or buy a new Router just to compensate the reception in a single device. I hope you understand that. 

 

Thanks a lot for your response though. We hope that it gets fixed soon.

 

Regards

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10 Posts

01-01-2019

Germany

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  • Message 16 of 20

Re:Low Wifi Reception

2021-10-31, 15:36 PM

Has this wifi range issue been fixed?

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16 Posts

09-12-2021

India

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  • Message 17 of 20

Re:Low Wifi Reception

2021-11-01, 7:27 AM
Not yet. no reply from motorola so far
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10 Posts

01-01-2019

Germany

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  • Message 18 of 20

Re:Low Wifi Reception

2021-11-01, 10:46 AM

Ok, thanks for the update. Hopefully with the November update!

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10 Posts

01-01-2019

Germany

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  • Message 19 of 20

Re:Low Wifi Reception

2021-11-13, 6:18 AM

Does anyone know whether the Edge 20 Pro has the same issue?

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7191 Posts

02-11-2016

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  • Message 20 of 20

Re:Low Wifi Reception

2021-11-15, 23:12 PM

@ hands983 wrote:

Does anyone know whether the Edge 20 Pro has the same issue?

 

I'll be honest with you, we have had some reports of slow wifi on the Edge 20 Pro as well that we're investigating. Personally, I have no issue with either model on my home network. I get ~500Mbps down and ~40Mbps up. Which is about 200-300 Mbps faster than what my Pixel 4a 5G gets on the same network. Of course, as I said we do have some users reporting slow WiFi across multiple products. I just wanted to be completely honest with you when it comes to making any purchasing decisions.

 

I hope you understand.

 

Thanks,

Tom



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