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30 Posts

09-14-2021

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Moto Edge 20 Battery Drain

2021-09-14, 3:46 AM

Hi,

 

I bought moto edge 20 two days back and I am using it as my primary device, I liked everything in this device except battery. This phone drains faster, which doesn't give confidence to use it heavily. With normal usage it drains around 8% of battery in 45 minutes.

Malviys
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02-11-2016

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Re:Moto Edge 20 Battery Drain

2021-09-14, 19:26 PM

@ Malviys wrote:

Hi,

 

I bought moto edge 20 two days back and I am using it as my primary device, I liked everything in this device except battery. This phone drains faster, which doesn't give confidence to use it heavily. With normal usage it drains around 8% of battery in 45 minutes.

 

Hi again, I know you also mentioned some heating issues in your other topic. Just let me know once you update your forum profile and I can take a look to see if I can see anything strange from my end.

 

Thanks,

Tom



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13 Posts

09-12-2021

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Re:Moto Edge 20 Battery Drain

2021-09-15, 8:06 AM

Hi Tom, 

 

I can confirm @Malviys issue. I am also facing a huge battery drain. Keeping the phone overnight without any usage is draining 10-15% of battery (6-7hrs). Looks like phone is not going into Deep sleep.

 

Regards

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30 Posts

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Re:Moto Edge 20 Battery Drain

2021-09-15, 16:09 PM

Hi @MotorolaTom I have updated my device details in forum profile.

Malviys
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Re:Moto Edge 20 Battery Drain

2021-09-15, 16:57 PM

@ PsychoBoi666 wrote:

Hi Tom, 

 

I can confirm @Malviys issue. I am also facing a huge battery drain. Keeping the phone overnight without any usage is draining 10-15% of battery (6-7hrs). Looks like phone is not going into Deep sleep.

 

Regards

 

Sorry to hear you're also facing this issue. Do you and @Malviys care if I take a look at things from my end?

 

Let me know,

Tom



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Re:Moto Edge 20 Battery Drain

2021-09-15, 18:55 PM

It's totally fine by my side.

Do let me know if you need any further information from me

 

Thanks

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Re:Moto Edge 20 Battery Drain

2021-09-15, 18:59 PM

No problem.

Malviys
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Re:Moto Edge 20 Battery Drain

2021-09-16, 18:44 PM

Thanks to you both. So I took a look from my end and I'm not seeing anything standing out that would cause any excessive battery drain. However, I do see that both of your phones are draining pretty quickly. I wonder if you're on to something with the 120hz thing you're seeing. If one of you could generate a bug report when you see the quick drain, I'd like to get it over to our engineers to be analyzed. Steps are below.

 

Bug Report Steps

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Thanks,

Tom



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13 Posts

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Re:Moto Edge 20 Battery Drain

2021-09-16, 19:09 PM

Hello @MotorolaTom  

 

As requested, I have captured the Bug Report. This might include the cause for the 120Hz fixed Refresh Rate as well.

 

https://drive.google.com/file/d/1FkYNWn8hZcmeW4gr3CI1HXC06LfQsGvO/view?usp=sharing

 

Thanks

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Re:Moto Edge 20 Battery Drain

2021-09-20, 16:41 PM

Hello everyone,

 

I received feedback from our engineers on this case. They need another bug report after performing a few steps. Please fully charge your phone, then use it like normal. When it gets to around 15% generate the new bug report (it is important to generate it before putting the device to charge). 

 

Thanks,

Tom



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