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5 Posts

10-10-2021

India

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Moto edge 20 has 4k video issues in playing

2021-10-10, 14:47 PM

My phone moto edge 20 has some issues with plaing 4k videos as it automatically turns the p rating to 480. Pls clarify or I am returning the phone back in my return policy

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5279 Posts

10-05-2016

United States of America

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Re:Moto edge 20 has 4k video issues in playing

2021-10-10, 20:49 PM

Hi @ Sash9611,

 

Thanks for reaching out regarding video playback. We'll try our best to help. For us to further assist you, we'd like to ask a few questions.
 
To confirm. Are you watching a video on a third-party app and, it only play 480p resolution? If yes, the device supports FHD+ (2400 x 1080) and not 4K. Video apps such as Youtube (just an example) have an option to change the video quality from 144p and higher. 

 

Tell us more details.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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2 Posts

10-13-2021

India

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Re:Moto edge 20 has 4k video issues in playing

2021-10-13, 18:44 PM

I am also facing the same issue.

 

It is not working in YouTube.

 

Also couldn't see 120hz refresh rate  working as it is supposed to work!

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2 Posts

10-13-2021

India

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Moto edge 20 has 4k video issues in playing

2021-10-13, 18:54 PM
Did your problem resolved?
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2293 Posts

11-24-2020

India

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Re:Moto edge 20 has 4k video issues in playing

2021-10-14, 9:22 AM

@ Sj242 wrote:

I am also facing the same issue.

 

It is not working in YouTube.

 

Also couldn't see 120hz refresh rate  working as it is supposed to work!

 

Hi, 

 

Welcome to Motorola Forums. I would like to help you. It would be great if you could explain the exact problem that you are facing? So I can check and try my best to help you. 

 

I look forward to your response.

 

Thanks

Sunitha



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5 Posts

10-10-2021

India

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Re:Moto edge 20 has 4k video issues in playing

2021-10-22, 19:34 PM

I only watch videos on youtube.. some how there is a stutter when I change it to 4k the videosl shakes and kind of sluggish . I regret, ghost touches on the key board, now 4k videos , phone has issues in recognitizing swipe and select. What is going on moto..? You making me regret my purchase 

 

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