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26 Posts

09-16-2021

India

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  • Message 21 of 246

Re:Touch response

2021-09-19, 4:50 AM

the guy who came for tech visit said that there is no problem and this much is just common and he rejected my request 

 

 

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37 Posts

09-14-2021

India

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  • Message 22 of 246

Re:Touch response

2021-09-19, 5:06 AM

Ya I thought about it first but the devices were made in such way that they must handle and adapt to different charge and voltages. Then I thought it should be a display issue. Because I used lot of devices and it arrives when using third party charger or using phone while charging.

 

Maybe it's charger but in my case it mostly happens after phone get warmed like after charging or playing game like pubg.

 

Still don't know real reason and I am waiting for @MotorolaTom  answer

 

Malviys
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26 Posts

09-16-2021

India

16 Signins

120 Page Views

  • Posts: 26
  • Registered: ‎09-16-2021
  • Location: India
  • Views: 120
  • Message 23 of 246

Re:Touch response

2021-09-20, 13:30 PM

@MotorolaTom i contacted the seller (flipkart india) to replace the product but my request got rejected 3 times I talked with there support and they are asking for a job sheet where my issue to accepted can you help me in this ?

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7247 Posts

02-11-2016

United States of America

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  • Message 24 of 246

Re:Touch response

2021-09-20, 16:21 PM

@ Greninja wrote:

 

@MotorolaTom i contacted the seller (flipkart india) to replace the product but my request got rejected 3 times I talked with there support and they are asking for a job sheet where my issue to accepted can you help me in this ?

 

Sorry to hear this. Jobsheets come from repair centers. I don't have a way to get a job sheet from my end. I'm sorry. So to get a job sheet, you'd have to submit your phone for repair. Unforutanly, I have no control over Flipkarts return/exchange policies. I hope you understand.

 

Thanks,

Tom



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7247 Posts

02-11-2016

United States of America

3452 Signins

88786 Page Views

  • Posts: 7247
  • Registered: ‎02-11-2016
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  • Views: 88786
  • Message 25 of 246

Re:Touch response

2021-09-20, 16:22 PM

Hi everyone. As for updates on this. Unfortunately, these types of things take time. I don't have any updates yet, but I did escalate the situation again. As soon as I hear anything back, I'll let you know.

 

Thanks,

Tom



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26 Posts

09-16-2021

India

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  • Posts: 26
  • Registered: ‎09-16-2021
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  • Message 26 of 246

Re:Touch response

2021-09-20, 16:29 PM

@malviys any update on return?

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37 Posts

09-14-2021

India

14 Signins

325 Page Views

  • Posts: 37
  • Registered: ‎09-14-2021
  • Location: India
  • Views: 325
  • Message 27 of 246

Re:Touch response

2021-09-21, 5:24 AM

Ya technical visit is scheduled on this Thursday. The first representative told me that she is updating my problem but she didn't then after talking to few representatives finally they accepted my request for replacement/refund

 

Today I tweeted about same. I got motorola India response you can also follow that thread so they can resolve our problem

 

https://twitter.com/SourabhMalviyIN/status/1440158044394983429?s=19

 

Regards

Malviys
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26 Posts

09-16-2021

India

16 Signins

120 Page Views

  • Posts: 26
  • Registered: ‎09-16-2021
  • Location: India
  • Views: 120
  • Message 28 of 246

Re:Touch response

2021-09-21, 5:49 AM

@Malviys  you are using my recorded video on Twitter will you please delete that

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37 Posts

09-14-2021

India

14 Signins

325 Page Views

  • Posts: 37
  • Registered: ‎09-14-2021
  • Location: India
  • Views: 325
  • Message 29 of 246

Re:Touch response

2021-09-21, 5:55 AM

Sorry for that ok I will because mine is video didn't show touches

 

I will delete that video. Sorry for that

Malviys
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26 Posts

09-16-2021

India

16 Signins

120 Page Views

  • Posts: 26
  • Registered: ‎09-16-2021
  • Location: India
  • Views: 120
  • Message 30 of 246

Re:Touch response

2021-09-21, 5:56 AM
@malviys its ok
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