Hello @Sharonbj,
I understand how frustrating it can be when your new Jio SIM doesn’t switch back to 5G automatically after a call. I appreciate the troubleshooting steps you’ve already tried, and I’d be happy to assist further.
Could you answer a few questions to help us diagnose the concern?
- Have you already contacted Jio to check if there are any network problems in your specific location?
- Does this happen in multiple locations, or just in a specific area?
- Have you tried using the SIM on a different phone to see if the problem persists?
- Have you checked if your phone's software is up to date?
- Have you tested another 5G SIM (from a different provider) on your phone to see if the switching problem still happens?
- Do you experience any drops in call quality or network connectivity when using 5G before the call?
Let me know, and we’ll figure out the best solution together!
Regards,
Aria
Motorola Support
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