Ever since I took the update to Android 14 my phone has developed several annoying issues.

1. In the Facebook app, the swipe to go back one page would lag several seconds before actually going back. Very annoying!

So I made a factory reset and set up my phone from scratch, as a new device, without restoring anything from backup. A pain in the rear, but the Facebook back issue seems to have been resolved.

However, there is now another issue.

2. Clicking YouTube links in the Facebook Messenger and WhatsApp does not open the links. Clearing cache, and/or data does not help. Rebooting the phone does make the links clickable, but only once. After you have clicked the link to open once, going back to click it again does nothing, requiring another reboot in orded to be able to open links. And that is close to infuriating.

The hardware of this phone is brilliant, but is let down by software. So much so that this is will be my first and last Motorola phone. 

No other phone, and I've used many dozens over the years, has ever had issues so jarring after an update.

Annoying to say the least!

Hi radumitrescu,

I'm sorry to hear about the problem you're experiencing after updating to Android 14 on your Motorola Edge 40 Pro. It's frustrating when software problems interfere with the functionality of your device.

For the problem with YouTube links not opening in Facebook Messenger and WhatsApp, it might be worth trying to uninstall and reinstall these apps to see if this resolves the concern since these apps are not third-party apps, and they all are in the factory versions. 

We appreciate your feedback and will strive to improve our software performance.

Regards,
Jess
Motorola Support

Thanks for you input but I did try uninstalling and reinstalling but it doesn't change anything. YouTube links inside WhatsApp are still not clickable. 

New symptoms have started appearing: unregistered touches in the YouTube app.

I sometimes try to double tap to skip forward, or single tap to shoe video controls and nothing gets registered. I need to minimize the app, turn the screen off, turn it on again and tap and tap tap, a dozen times until eventually the screen will register touches.

@radumitrescu wrote:

New symptoms have started appearing: unregistered touches in the YouTube app.

 

I sometimes try to double tap to skip forward, or single tap to shoe video controls and nothing gets registered. I need to minimize the app, turn the screen off, turn it on again and tap and tap tap, a dozen times until eventually the screen will register touches.

Thanks for trying the suggestions we gave. Since you tried resetting the device, we suggest updating all your apps to the recent version to make both of the apps work. 

Regards,
Jess
Motorola Support

The Facebook external link issue is Android 14 related. I can confirm having the same issue with the Pixel 8 Pro and Nubia Z60 Ultra.

@johndru wrote:

The Facebook external link issue is Android 14 related. I can confirm having the same issue with the Pixel 8 Pro and Nubia Z60 Ultra.

Hi,

 Thanks for sharing this. If it's something related to Android 14, I'm afraid there's nothing we can do to make this work the way it was on Android 13. Let me confirm this with our team and see what they can suggest.

Regards,
Jess
Motorola Support

Indeed that did fix the Youtube issue, thanks.

The touch issues still remains, sadly enough.

@radumitrescu wrote:

Indeed that did fix the Youtube issue, thanks.

The touch issues still remains, sadly enough.

Hello there!

I'm glad that the suggestion for the YouTube app works. Regarding the touch problem, can you please tell us more details? 

Regards,
Jess
Motorola Support