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25 Posts

10-03-2020

Canada

34 Signins

350 Page Views

  • Posts: 25
  • Registered: ‎10-03-2020
  • Location: Canada
  • Views: 350
  • Message 21 of 23

Re:4G LTE data issues

2020-10-30, 15:17 PM

Do you have it in a case? Try it without. I can see the signal drops when my pinky is on the bottom vs not.

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5 Posts

09-17-2020

United States of America

9 Signins

45 Page Views

  • Posts: 5
  • Registered: ‎09-17-2020
  • Location: United States of America
  • Views: 45
  • Message 22 of 23

Re:4G LTE data issues

2020-10-31, 20:58 PM

After what seems the random disconnect with network, now I am noticing when my phone comes into contact of 5g network in downtown Omaha and then out of range, the network will disconnect bad, airplane mode several times to get back.  I don't even care to have 5g 99% of the time, if anything, how do I turn off 5g network?

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20127 Posts

02-03-2016

United States of America

2604 Signins

65398 Page Views

  • Posts: 20127
  • Registered: ‎02-03-2016
  • Location: United States of America
  • Views: 65398
  • Message 23 of 23

Re:4G LTE data issues

2020-11-03, 13:43 PM

@ ArickSS wrote:
 

 

After what seems the random disconnect with network, now I am noticing when my phone comes into contact of 5g network in downtown Omaha and then out of range, the network will disconnect bad, airplane mode several times to get back.  I don't even care to have 5g 99% of the time, if anything, how do I turn off 5g network?

 

Hi.

 

That's quite unusual - sorry to hear you're having issues. Have you updated to the new software? (QPB30.289.Q3.102-13-15)

 

I'd like to look into this, with a little help from you. Please update your profile with current phone, carrier and serial number -- this will help me investigate. 

  • Please make sure that the options under Settings > Motorola Privacy are on as well. 
  • Let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems. 
  • Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks,

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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