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5168 Posts

02-11-2016

United States of America

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  • Posts: 5168
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  • Message 11 of 122

Re:5G doesn't show up in the preferred type of network

2020-10-06, 17:51 PM

@PuffPan , I went back to the engineers on my side again and they once again told me that the phone has supported 5G on German Telekom since launch. Have you spoken to your carrier or tried with a new SIM? I know some carriers are requiring new SIM's to get 5G. I'm unsure if that's the case for German Telekom or not. Let me know if you did try a new SIM. 

 

-Tom



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Re:5G doesn't show up in the preferred type of network

2020-10-06, 19:49 PM

Thanks for your work! I'll call the German Telekom tomorrow and ask for a new SIM.

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5168 Posts

02-11-2016

United States of America

3300 Signins

75821 Page Views

  • Posts: 5168
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 75821
  • Message 13 of 122

Re:5G doesn't show up in the preferred type of network

2020-10-06, 19:58 PM

@ PuffPan wrote:
 

 

Thanks for your work! I'll call the German Telekom tomorrow and ask for a new SIM.

 

Please keep me updated. I'll be waiting for your feedback.

 

-Tom



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Re:5G doesn't show up in the preferred type of network

2020-10-07, 6:28 AM

Had a call with Telekom support and ordered a new SIM card. I'll keep you informed when it arrives.

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Re:5G doesn't show up in the preferred type of network

2020-10-09, 12:21 PM

New SIM card, still no possibility to switch to 5G. 

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5168 Posts

02-11-2016

United States of America

3300 Signins

75821 Page Views

  • Posts: 5168
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 75821
  • Message 16 of 122

Re:5G doesn't show up in the preferred type of network

2020-10-09, 12:25 PM

@ PuffPan wrote:
 

 

New SIM card, still no possibility to switch to 5G. 

 

Darn, thank you for trying. Let's do this. Can you update your forum profile with the current IMEI from your device? Also, please share your postal code. I want to escalate this further on my end.

 

-Tom

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943



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Re:5G doesn't show up in the preferred type of network

2020-10-12, 10:28 AM

Sorry for late reply, had no possibility to do this.

 

I updated my profile. If you need further informations, let me know.

 

Greetings from Germany.

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5168 Posts

02-11-2016

United States of America

3300 Signins

75821 Page Views

  • Posts: 5168
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 75821
  • Message 18 of 122

Re:5G doesn't show up in the preferred type of network

2020-10-12, 13:56 PM

@ PuffPan wrote:
 

 

Sorry for late reply, had no possibility to do this.

 

I updated my profile. If you need further informations, let me know.

 

Greetings from Germany.

 

Awesome, thanks, let me get it over to our engineers. I'll get back to you ASAP.

 

-Tom



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Re:5G doesn't show up in the preferred type of network

2020-10-14, 14:49 PM

Right in this moment a firmware update arrived....and 5G is avaible now.

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5168 Posts

02-11-2016

United States of America

3300 Signins

75821 Page Views

  • Posts: 5168
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 75821
  • Message 20 of 122

Re:5G doesn't show up in the preferred type of network

2020-10-14, 17:09 PM

@ PuffPan wrote:
 

 

Right in this moment a firmware update arrived....and 5G is avaible now.

 

Yeah, I apologize for the misinformation on my end. I had one team tell me it was available at launch and then when I went back to them after you said it still wasn't working they said oops, I'm sorry for that. I made sure that as soon as the update was available that you got it quickly. I'm glad it's working now. Again, I apologize.

 

-Tom



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