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Re:5G doesn't show up in the preferred type of network

2020-10-14, 17:41 PM

Thanks. And you're the poor guy who's guilty for the wrong removed that others tell. Guess I'm more sorry for you to have such colleagues.

 

But finally it works. And it's not just the option for 5G available, also the net symbol shows it. 

 

Greetings in high speed and have a nice day/evening.

 

 

removed by admin please avoid any vulgarity

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Re:5G doesn't show up in the preferred type of network

2020-10-15, 15:42 PM

@ PuffPan wrote:
 

 

Thanks. And you're the poor guy who's guilty for the wrong removed that others tell. Guess I'm more sorry for you to have such colleagues.

 

But finally it works. And it's not just the option for 5G available, also the net symbol shows it. 

 

Greetings in high speed and have a nice day/evening.

 

 

removed by admin please avoid any vulgarity

 

I'm glad it's working now for you. Please don't hesitate to reach out  again should you have any other questions/concerns.

 

-Tom



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Re:5G doesn't show up in the preferred type of network

2020-10-17, 17:43 PM

@MotorolaTom 

 

Do you think this could be the same issue I have with Sprint since I also don't see 5G in Preferred network type?

https://forums.lenovo.com/t5/motorola-edge/T-Mobile-5G-and-Sprint-Service/m-p/5035549 

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Re:5G doesn't show up in the preferred type of network

2020-12-02, 19:13 PM

Hi same problem in italy. The option to connect to the 5G network doesn't show up in the preferred type of network Motorola edge build  QPD30.114-80. The phone is not brand. There is a solution to the problem as in other countries (Germany) an update with the above option has been released. Send screenshot

Screenshot_20201202-200821.png
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Re:5G doesn't show up in the preferred type of network

2020-12-02, 20:55 PM

@ trickbiker121 wrote:

@MotorolaTom 

 

Do you think this could be the same issue I have with Sprint since I also don' see 5G in Preferred network type?

https://forums.lenovo.com/t5/motorola-edge/T-Mobile-5G-and-Sprint-Service/m-p/5035549 

Hello, I had to be the bearer of bad news but the Edge does not support 5G on Sprint. Per the carrier compatibility for Moto Edge: 

Sprint - Compatible & supports 4G, VoLTE, WiFi Calling
 
-Tom



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Re:5G doesn't show up in the preferred type of network

2020-12-02, 20:56 PM

@ Gig@s wrote:

Hi same problem in italy. The option to connect to the 5G network doesn' show up in the preferred type of network Motorola edge build  QPD30.114-80. The phone is not brand. There is a solution to the problem as in other countries (Germany) an update with the above option has been released. Send screenshot

I'd like to look into this further. First, can you please update your forum profile with the current IMEI or SN for your device? Second, what carrier are you using it with?

-Tom

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943



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Re:5G doesn't show up in the preferred type of network

2020-12-02, 21:16 PM

Profile updated with imei. I am using the telephone with Windtre carrier. the 5g option cannot be activated in any way. I believe an update is needed. 4g is found. I send you photos

@MotorolaTom  

Screenshot_20201202-221337.png Screenshot_20201202-221353.png
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Re:5G doesn't show up in the preferred type of network

2020-12-03, 19:27 PM

@ Gig@s wrote:

Profile updated with imei. I am using the telephone with Windtre carrier. the 5g option cannot be activated in any way. I believe an update is needed. 4g is found. I send you photos

@MotorolaTom  

Thank you for the information. I reached out to some people on my end to find out if it currently supports 5G on that carrier. I'll let you know what I find out.

-Tom



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Re:5G doesn't show up in the preferred type of network

2020-12-03, 21:42 PM

I remain of the idea that it is not the problem of the carrier, but the option must be unlocked with the update. I changed sim, while Vodafone does not enable 5g. I'm waiting for news. thanks

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Re:5G doesn't show up in the preferred type of network

2020-12-04, 14:08 PM

@MotorolaTom could you please check for Croatia as well? 

5G is enabled on my provider's network (Hrvatski Telekom), but I don't see possiblity to enable 5G in Motorola Edge settings.

IMEI updated in my profile settings.

 

thanks

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