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30 Posts

04-12-2011

Switzerland

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  • Message 81 of 122

Re:5G doesn't show up in the preferred type of network

2021-03-10, 13:33 PM

Is there a list showing countries with 5G support on this phone?

 

I'm in Switzerland and I don't get 5G option with my carrier, actually I also own the Edge+ but no 5G too, quite disappointing.

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5148 Posts

02-11-2016

United States of America

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  • Message 82 of 122

Re:5G doesn't show up in the preferred type of network

2021-03-10, 20:25 PM

@ lanyao wrote:

Is there a list showing countries with 5G support on this phone?

 

I' in Switzerland and I don' get 5G option with my carrier, actually I also own the Edge+ but no 5G too, quite disappointing.

 

Sorry, I don't believe there is a list available that we can share. What carrier are you using your phone on? I can see what I can find out for 5G support on that carrier.

 

-Tom



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27 Posts

08-21-2017

Italy

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  • Message 83 of 122

Re:5G doesn't show up in the preferred type of network

2021-03-16, 10:13 AM

The story goes on.

After 10 days (approx) I got on Friday an official email from Moto Assistance (@MotorolaTom sorry, I needed something more than a post in a forum): stating that bla bla bla support fro WindTre will come in the future but no one know when it's the future bla bla bla.

Today I called again to get explanation about such answer, getting mad again at the operator (sorry for this).

Then I called again Amazon, to understand how to proceed, as they were the one selling me the device that is not compliant with advertised specs: they wanted that email.

Let's see what happens next, if I got refunded or not and what would be Amazon's reaction towards Moto.

Next on the line, checking as well with Consumer associations in Italy and their attorneys how to proceed on this, as the Consumer protection law in Italy is pretty much clear about this, "a product is not compliant with the sales agreement between seller and consumer when [...] it doesn't have the advertised specifications, as declared in labels or advertisements".

Yes, I'm pretty much pissed off about this situation.

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4 Posts

10-01-2020

Netherlands

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  • Location: Netherlands
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  • Message 84 of 122

Re:5G doesn't show up in the preferred type of network

2021-03-16, 10:20 AM

Please, let us know how the legal process goes, I'm in the Netherlands and I feel it's the same situation. This product is not being sell as advertised.

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14 Posts

12-26-2020

Italy

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  • Message 85 of 122

Re:5G doesn't show up in the preferred type of network

2021-03-18, 17:29 PM

Ad aprile è un anno che è uscito MotoEdge e sorprendentemente non c'è ancora la possibilità di abilitare il 5g con wind3 Italia, se questo non accade molto ma molto presto credo che molti di noi lo venderanno o cambieranno lo smartphone ... peccato perché al bordo piace ...

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27 Posts

08-21-2017

Italy

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  • Message 86 of 122

Re:5G doesn't show up in the preferred type of network

2021-03-25, 18:24 PM

So actually by yelling and so on, Amazon would offer me to return the phone & refund me...

On top to this I'm soooo glad that:

- Android 11 has been released to Edge+; yet poor to no news for us. But Moto G has already Android 11

- Ready For has been released to Edge+ and to Moto G100, but not for Edge

How funny

 

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5148 Posts

02-11-2016

United States of America

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  • Message 87 of 122

Re:5G doesn't show up in the preferred type of network

2021-03-25, 19:44 PM

@ Tommino84 wrote:

So actually by yelling and so on, Amazon would offer me to return the phone & refund me...

On top to this I' soooo glad that:

- Android 11 has been released to Edge+; yet poor to no news for us. But Moto G has already Android 11

- Ready For has been released to Edge+ and to Moto G100, but not for Edge

How funny

 

 

Hello, Android 11 has already been released in some regions for Edge. As for Ready For, this is not a feature that will be coming to the Edge. Only Edge+ and G100.

 

-Tom



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14 Posts

12-26-2020

Italy

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  • Message 88 of 122

Re:5G doesn't show up in the preferred type of network

2021-03-26, 9:34 AM

by the way, that you mentioned Android 11 (tommino84 and Tom) this morning I received and installed the update to 11.

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27 Posts

08-21-2017

Italy

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  • Message 89 of 122

Re:5G doesn't show up in the preferred type of network

2021-03-26, 10:55 AM

@ norbys wrote:

by the way, that you mentioned Android 11 (tommino84 and Tom) this morning I received and installed the update to 11.

 

good news at least. Does it include 5G support? :)

Is yours the nobrand version or the tim one?

Mine while checking for updates, states that I'm up to date with android 10

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27 Posts

08-21-2017

Italy

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  • Posts: 27
  • Registered: ‎08-21-2017
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  • Message 90 of 122

Re:5G doesn't show up in the preferred type of network

2021-03-26, 11:10 AM

Tom is think this is quite embarrassing anyway, the mid/high range from LY has no such functionality planned, while the new mid range has...

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