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45 Posts

02-05-2018

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  • Message 1 of 6

Don't have WiFi for update

2021-03-20, 18:29 PM

Hi,  

 

I keep getting update notices on my Motorola Edge but, when I try to update, it says I need WiFi. We don't have WiFi. Short of trying to find a business in a nearby town that has free WiFi, is there any other alternative? It's frustrating.

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4892 Posts

02-11-2016

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Re:Don't have WiFi for update

2021-03-22, 2:40 AM

@ esjayy wrote:

Hi,  

 

I keep getting update notices on my Motorola Edge but, when I try to update, it says I need WiFi. We don' have WiFi. Short of trying to find a business in a nearby town that has free WiFi, is there any other alternative? It' frustrating.

 

Hello and thanks for posting. So, many updates, especially larger OS updates, require WiFi. If you have another phone with an active data connection you can enable wifi hotspot on that phone and then connect to that wifi network with your Edge. If you don't have another active phone, then the only option would be to find an open WiFi network you can connect to. 

 

Let me know if you do have another active phone and were able to use the Hotspot workaround.

 

-Tom

 

FYI, we (the moto support team) do not actively monitor the community on the weekends so there may be delays in getting back to you.



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4892 Posts

02-11-2016

United States of America

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  • Message 2 of 6

Re:Don't have WiFi for update

2021-03-22, 2:40 AM

@ esjayy wrote:

Hi,  

 

I keep getting update notices on my Motorola Edge but, when I try to update, it says I need WiFi. We don' have WiFi. Short of trying to find a business in a nearby town that has free WiFi, is there any other alternative? It' frustrating.

 

Hello and thanks for posting. So, many updates, especially larger OS updates, require WiFi. If you have another phone with an active data connection you can enable wifi hotspot on that phone and then connect to that wifi network with your Edge. If you don't have another active phone, then the only option would be to find an open WiFi network you can connect to. 

 

Let me know if you do have another active phone and were able to use the Hotspot workaround.

 

-Tom

 

FYI, we (the moto support team) do not actively monitor the community on the weekends so there may be delays in getting back to you.



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45 Posts

02-05-2018

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  • Message 3 of 6

Re:Don't have WiFi for update

2021-03-22, 3:08 AM

Hi Tom, thank you for answering. Am I correct in understanding you're talking about some sort of tethering? If so, I don't think that's going to work for me. I'm assuming that's something I'd have to set up with my carrier. Our library normally has free WiFi but has gone to very limited service because of Covid and, apparently, they shut down their WiFi. I may just have to wait until this whole pandemic thing is over. If it ever is. Thank you.

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4892 Posts

02-11-2016

United States of America

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  • Message 4 of 6

Re:Don't have WiFi for update

2021-03-23, 0:40 AM

@ esjayy wrote:

Hi Tom, thank you for answering. Am I correct in understanding you' talking about some sort of tethering? If so, I don' think that' going to work for me. I' assuming that' something I' have to set up with my carrier. Our library normally has free WiFi but has gone to very limited service because of Covid and, apparently, they shut down their WiFi. I may just have to wait until this whole pandemic thing is over. If it ever is. Thank you.

 

Yeah, that would be tethering that I'm talking about, most carriers offer some type of tethering/hotspot allowance with their plans, Maybe check with them just to see. Otherwise, I'm unsure what the restrictions/limitations are in your state or county, but maybe you could drive and park next to a Starbucks. They might still have their public WiFI enabled. Other stores with Public WiFI that I know of, in my area at least, are Mcdonalds, Ulta Beauty (which works well when sitting in the car waiting for the wife to finish her shopping), Panera, and Dunkin Donuts. I can usually pick up some of them from the parking lots, but your mileage may vary.  However, even if you do end up waiting, please keep me updated. I want to ensure you do eventually get the phone updated.

 

-Tom 



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45 Posts

02-05-2018

United States of America

62 Signins

398 Page Views

  • Posts: 45
  • Registered: ‎02-05-2018
  • Location: United States of America
  • Views: 398
  • Message 5 of 6

Re:Don't have WiFi for update

2021-03-23, 21:35 PM

Thank you. Yes, I had checked into tethering a while back and chose not to do it at the time. I suspect, until the library gets back online, I'll have to cruise the town and see what I can pick up. But thanks for giving me the information. Now I know what I'm working with.  :-)

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4892 Posts

02-11-2016

United States of America

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  • Posts: 4892
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 74106
  • Message 6 of 6

Re:Don't have WiFi for update

2021-03-24, 19:04 PM

@ esjayy wrote:

Thank you. Yes, I had checked into tethering a while back and chose not to do it at the time. I suspect, until the library gets back online, I' have to cruise the town and see what I can pick up. But thanks for giving me the information. Now I know what I' working with.  :-)

 

It's my pleasure. I'm glad I was at least able to give you the information needed. Please don't hesitate to reach out to us if you have any other questions or concerns in the future. Also, if you do see a prompt/pop-up in the future here in the community regarding a survey and you don't mind taking a moment to fill it out that would be awesome.  

 

Thanks,

-Tom



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