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09-26-2020

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Dropped Mobile Data

2020-09-26, 2:18 AM

I just bought my Motorola Edge. It's brand new only 5 hours old and it is constantly dropping calls. My longest call today has been 5 minutes. It is definitely a network issue with the phone. I had no issues like this with the Asus I just switched from. I also will randomly lose all network signal when not on calls as well. I have tried resetting the phone, factory resetting the phone, resetting networks, and clearing the phone app cache. Please help. I love the display and the specs of this phone but if I can not use it as a phone, there's no point in having it. 

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2923 Posts

02-11-2016

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Re:Dropped Mobile Data

2020-09-28, 14:54 PM

@ TAn214 wrote:
 

 

I just bought my Motorola Edge. It's brand new only 5 hours old and it is constantly dropping calls. My longest call today has been 5 minutes. It is definitely a network issue with the phone. I had no issues like this with the Asus I just switched from. I also will randomly lose all network signal when not on calls as well. I have tried resetting the phone, factory resetting the phone, resetting networks, and clearing the phone app cache. Please help. I love the display and the specs of this phone but if I can not use it as a phone, there's no point in having it. 

 

This is definitely not the experience we want you to have. Let's do this, please update your community profile with the current IMEI or SN from your device and your carrier. 

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

-Tom



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2 Posts

09-26-2020

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Re:Dropped Mobile Data

2020-09-28, 17:31 PM

Profile updated

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2923 Posts

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Re:Dropped Mobile Data

2020-09-29, 18:30 PM

@ TAn214 wrote:
 

 

Profile updated

 

 

Thank you very much, do you mind if I take a look at your device from my end to see if we see anything weird going on that might be causing this?

 

-Tom



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Re:Dropped Mobile Data

2020-10-01, 17:34 PM

@ MotorolaTom wrote:
 

 

@ TAn214 wrote:
 

 

Profile updated

 

 

Thank you very much, do you mind if I take a look at your device from my end to see if we see anything weird going on that might be causing this?

 

-Tom

 

Hello, just checking in. Are you still having issues with the signal dropping? If so the next time it happens can you generate a bug report for me? Steps are below

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

-Tom



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