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62 Posts

08-13-2012

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  • Message 21 of 88

Re:Edge+ Wifi and 4G Connection Problema

2020-06-01, 17:56 PM
And thanks again for looking into this. I wanted to try everything possible before I approach Verizon about an warranty claim/replacement.
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20127 Posts

02-03-2016

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  • Message 22 of 88

Re:Edge+ Wifi and 4G Connection Problema

2020-06-02, 14:15 PM

@ mediumbluemetal wrote:
 

And thanks again for looking into this. I wanted to try everything possible before I approach Verizon about an warranty claim/replacement.

 

Hi.

 

We are super-appreciative of your help. This is how we can solve issues!

 

So, can I ask for more help? :)

 

We have raised issue withe the chip manufacturer and are testing with similar AP and network conditions to try to reproduce this.

In meantime, could you:

  •  take a video recording of Edge+ and Z3 side-by-side (when Edge+ is showing the issue and Z3 is not)?  
  • Then, take a bug report from each device at that time, with WiFi Verbose Logging enabled on both devices), 
  • and send all that to us?

 

I know it's a lot to ask. Let me know.

 

Thanks,

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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62 Posts

08-13-2012

United States of America

49 Signins

294 Page Views

  • Posts: 62
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  • Message 23 of 88

Re:Edge+ Wifi and 4G Connection Problema

2020-06-02, 15:41 PM
That shouldn't be a problem! I will work on that today.
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62 Posts

08-13-2012

United States of America

49 Signins

294 Page Views

  • Posts: 62
  • Registered: ‎08-13-2012
  • Location: United States of America
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  • Message 24 of 88

Re:Edge+ Wifi and 4G Connection Problema

2020-06-03, 2:22 AM
Ok, I've just emailed bug reports from the Edge+ and Z3 with videos of their performance side-by-side. Hopefully this helps you guys, and thanks so much as always for helping me!
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20127 Posts

02-03-2016

United States of America

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  • Message 25 of 88

Re:Edge+ Wifi and 4G Connection Problema

2020-06-08, 19:20 PM

@ mediumbluemetal wrote:
 

Ok, I've just emailed bug reports from the Edge+ and Z3 with videos of their performance side-by-side. Hopefully this helps you guys, and thanks so much as always for helping me!

 

Hi again.

 

So, we can see in the logs you sent that Bluetooth is ON for Edge+ and OFF for Z3. Can you try with Bluetooth OFF for Edge+? 

 

Thanks,

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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62 Posts

08-13-2012

United States of America

49 Signins

294 Page Views

  • Posts: 62
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  • Message 26 of 88

Re:Edge+ Wifi and 4G Connection Problema

2020-06-08, 23:11 PM
I can definitely do that. For clarification, do you want everything again (side-by-side videos of the Z3 and Edge+ with bug reports for both), or do you just want a new bug report from the Edge+ with Bluetooth off? Happy to do either, just want to clarify so that I send exactly what you need!
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20127 Posts

02-03-2016

United States of America

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  • Posts: 20127
  • Registered: ‎02-03-2016
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  • Message 27 of 88

Re:Edge+ Wifi and 4G Connection Problema

2020-06-09, 13:11 PM

@ mediumbluemetal wrote:
 

I can definitely do that. For clarification, do you want everything again (side-by-side videos of the Z3 and Edge+ with bug reports for both), or do you just want a new bug report from the Edge+ with Bluetooth off? Happy to do either, just want to clarify so that I send exactly what you need!

 

Hi.

 

I think they just want you to try your signal with BT off and see if you are still having the issue. If you are, then the two bug reports would be great. (No video needed.)

 

Thanks again!

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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62 Posts

08-13-2012

United States of America

49 Signins

294 Page Views

  • Posts: 62
  • Registered: ‎08-13-2012
  • Location: United States of America
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  • Message 28 of 88

Re:Edge+ Wifi and 4G Connection Problema

2020-06-10, 0:10 AM
Sorry for the delay. I just sent the two bug reports. I went ahead and attached a video, but it probably doesn't show anything new. I also attached a screenshot... I had another dropped call today (of about 6 dropped calls on this phone, versus years without a single dropped call previously). The phone gave me an error message that I was in airplane mode (I wasn't). So I sent that information over, too. Thanks as always. I'll try to be faster responding in the future.
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62 Posts

08-13-2012

United States of America

49 Signins

294 Page Views

  • Posts: 62
  • Registered: ‎08-13-2012
  • Location: United States of America
  • Views: 294
  • Message 29 of 88

Re:Edge+ Wifi and 4G Connection Problema

2020-06-16, 21:17 PM
Continued issues... I'm seeing more call problems. Yesterday, I was reading a news article, and the phone beeped at me and said, "Missed Call" (from my boss). No ring. No notification of an incoming call. Just a notification that I'd missed it. I'm not sure how much more I can take dropped calls, "missed" calls, and restarting the phone 5x a day to fix the internet 😖 I assume this isn't a widespread issue. I wish I'd been shipped one of the good phones.
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20 Posts

06-13-2020

United States of America

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  • Message 30 of 88

Re:Edge+ Wifi and 4G Connection Problema

2020-06-16, 23:06 PM
I'm seeing the same 4G internet connection issues you are, but I was assuming the dropped call problems were associated with the people on the other line. Perhaps though it's an Edge+ problem as well.
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