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20 Posts

06-13-2020

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Re:Edge+ Wifi and 4G Connection Problema

2020-08-06, 1:17 AM

Hi Matt, I sent over the bug report to the email address you specified after my brand new edge plus lost mobile data for a while today. This is the device manufactured at the end of July with the new screen hardware. Please advise. Thanks.

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20 Posts

06-13-2020

United States of America

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Re:Edge+ Wifi and 4G Connection Problema

2020-08-10, 14:50 PM

Hi Matt, any word from the bug report I sent over last week? If not, will there be a fix for these issues (showing up here in the forum as well as on Verizon wireless site reviews for the Edge plus)? My latest hardware version dropped 5 calls in one day.  I'm monitoring the internet data stability as well. My three other family members have Google Android phones utilizing Verizon service and are not experiencing these issues. Thanks.

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62 Posts

08-13-2012

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Re:Edge+ Wifi and 4G Connection Problema

2020-08-11, 22:03 PM

So my Comcast/Xfinity internet has been down all day. A tree did some serious damage to the lines. I'm working from home and had to rely on my Edge+ 4G connection all day for the first time since owning this model phone at launch. Let me just elaborate that there is very much a major 4G problem on this phone. I didn't experience it much previously because I'm always home around the WiFi mesh network, meaning I'm basically always in the same room as the access point. But boy... It's like I've been using dial up all day. 4G is so incredibly slow. I'm sorry if I ever made it seem like the issue was a wifi problem mainly. Nope. It's definitely both.

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5 Posts

09-17-2020

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Re:Edge+ Wifi and 4G Connection Problema

2020-09-22, 0:34 AM

After hoping that there would be an update by now, I now am posting.  I am on my 5th edge plus due to the screen defect issue, good now, but during the last 4 months, noticed this phone will drop network for no reason, I use it for Uber/Lyft and listen to music over pandora or I heart.  I drive mainly in Omaha and at random times the Lyft app will tell me poor connection, all I do is hit airplane mode and back and it restores network connection, sometime I have no problem, sometimes it's every 10 minutes.  When I did a little lyfting in Lincoln, an hour away, it was 10 times worse, disconnecting almost every 5 minutes.  I hope fix is soon or I will have to change phones to another manufacturer, been a big fan of Motorola, but this phone is pushing that.

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62 Posts

08-13-2012

United States of America

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Re:Edge+ Wifi and 4G Connection Problema

2020-09-22, 0:39 AM

I am mystified too that this hasn't been fixed. I've missed messages from friends that resulted in missing a hangout, I've missed and dropped countless phone calls from my boss, I've had to restart the phone 4-5 times, switch to just 4G and burn through my data when WiFi is dead, switch to an unprotected wifi network when 4G is dead. I am unsure if I can stay with Motorola if this isn't fixed. I've had them since 2002, but the lack of support for this issue is so disheartening.

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57 Posts

06-05-2020

United States of America

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Re:Edge+ Wifi and 4G Connection Problema

2020-09-24, 20:59 PM

I've just recently noticed the same, too.  I hadn't really noticed it due to working from home and being in quarantine.   But I've had several instances where I had no service at all with the phone until I rebooted it.  :-(   The WIFI also seems "lazy" and disconnects if anything less than basically 70% connection quality.  Other devices in the house do not do this.   I notice if I"m in a certain room in the house (our bedroom) my WIFI constantly disconnects.  Previous phone had full signal in there, and other devices in our home.  It's just this phone that does this.  Both 2.4 GHZ & 5.0 GHZ, and cellular too.   It's kinda sad that when I go on trips more than out of town I take my 2.5 old Galaxy S9 with me because I simply just do not trust this $1k 4-month phone to rely on for GPS/connectivity.  :(  

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20125 Posts

02-03-2016

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Re:Edge+ Wifi and 4G Connection Problema

2020-09-25, 14:00 PM

Hi.

 

We have an update coming shortly that should improve performance based on the feedback and bug reports we received. We may find that there are other issues that aren't addressed, but if so we can tackle them too.

 

Regards,

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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62 Posts

08-13-2012

United States of America

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Re:Edge+ Wifi and 4G Connection Problema

2020-09-26, 15:43 PM

That's really exciting to hear! I hate being a complainer on here. The support has been fantastic, and I thank you for that, it's just been really stressful having to wait so long with poor reception and internet. I hope the Edge+3 or whatever wireless charging phone Moto has out when this device is paid off won't have connectivity issues out of the box.

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20125 Posts

02-03-2016

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Re:Edge+ Wifi and 4G Connection Problema

2020-09-29, 14:51 PM

Hi.

 

The update should be out for most. Any feedback on this topic?

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

09-17-2020

United States of America

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Re:Edge+ Wifi and 4G Connection Problema

2020-09-29, 16:56 PM

I went out and did a Lyft run with iheart radio running for an hour,  did not disconnect, but will do a more longer run later.

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