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01-03-2017

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  • Message 1 of 22

Edge plus wifi calling

2020-06-01, 10:12 AM
I try to use wifi calling and it keeps redialing instead of connecting. are there any known wifi issues
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19826 Posts

02-03-2016

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  • Message 2 of 22

Re:Edge plus wifi calling

2020-06-01, 15:36 PM

@ jchambers391 wrote:
 

I try to use wifi calling and it keeps redialing instead of connecting. are there any known wifi issues

 

Hi.

 

Sorry to hear this and we would like to know more. We've not seen this reported. Is your wifi working okay otherwise? 

 

And when you say it keeps redialing, what are you seeing? It attempts the call, can't connect, and then you see...what?

 

Thanks for reporting.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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16 Posts

01-03-2017

United States of America

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  • Posts: 16
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  • Message 3 of 22

Re:Edge plus wifi calling

2020-06-02, 22:04 PM
The WiFi is working well. I stream on my Roku tv,surf the the internet... No problems. But when I try to use wifi calling it keeps redailing.
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16 Posts

01-03-2017

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  • Message 4 of 22

Re:Edge plus wifi calling

2020-06-03, 0:47 AM
I call it show it brings up a white box that say call time which is 0 and the redails and does this over and over
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16 Posts

01-03-2017

United States of America

24 Signins

181 Page Views

  • Posts: 16
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  • Message 5 of 22

Re:Edge plus wifi calling

2020-06-03, 11:26 AM
Matt it is showing my issue solved on this forum. When I click to see the solution it bringde to my message replying to your question- so this is not solved.
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19826 Posts

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  • Message 6 of 22

Re:Edge plus wifi calling

2020-06-03, 13:20 PM

@ jchambers391 wrote:
 

Matt it is showing my issue solved on this forum. When I click to see the solution it bringde to my message replying to your question- so this is not solved.

 

Hi.

 

Weird. Not sure how that happened, but fixed.

 

I can talk to the team about this today. I suspect the are going to want a bug report but let me find out. I'll check back in a bit later.

 

Thanks!

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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16 Posts

01-03-2017

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  • Message 7 of 22

Re:Edge plus wifi calling

2020-06-08, 15:46 PM
Any update?
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19826 Posts

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  • Message 8 of 22

Re:Edge plus wifi calling

2020-06-08, 19:18 PM

@ jchambers391 wrote:
 

Any update?

 

Hi.

 

Yes, sorry! Can we please get a bug report? Not as complex as it looks!

 

  • Go to Settings > About Phone > Tap on Build number 7 times on the build number to enable Developer Mode
  • After the above steps, Developer Mode options will be enabled under Settings> System / Advanced > Developer options
  • Go to Developer options > Enable USB debugging > Toggle On
  • Go to Developer options > Enable Bug Report shortcut > Toggle On
  • Go to Developer options > Enable Wi-Fi Verbose Logging
  • Once the issue is reproduced, Go to Developer options > Click on take bug report OR Press Power button and then choose Bug Report from the Power down menu.
  • Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
  • Then upload the Bug Report to your personal Google Drive and send it in an email to supportforums@motorola.com. Please make sure it's set to share with us.
  • Please include a link to this topic thread so we know what the report is for.
  • Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.
  • Also, please provide your Wifi make, model, security type, and band 2.4 or 5ghz, if possible, and confirm that the router software is up-to-date.

 

Thanks!

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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16 Posts

01-03-2017

United States of America

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  • Posts: 16
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  • Message 9 of 22

Re:Edge plus wifi calling

2020-06-09, 13:35 PM

The debugging report was sent

 

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16 Posts

01-03-2017

United States of America

24 Signins

181 Page Views

  • Posts: 16
  • Registered: ‎01-03-2017
  • Location: United States of America
  • Views: 181
  • Message 10 of 22

Re:Edge plus wifi calling

2020-06-10, 12:46 PM
I sent the DeBugging report- I have not heard if it was received and next steps-please update. Wifi calling is an important feature for me
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