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33 Posts

05-21-2020

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Finger print unlock on Android 11

2021-03-26, 14:00 PM

I don't know how to replicate the issue because is seems random, but about 25-30% after unlocking the phone the finger print icon that can be seen on the lock screen can still be seen (phone was unlocked so it should go away).  The only way to get rid of it is to put my finger on the sensor.  If it helps, I did turn on face unlock after the update but this issue happens with and without face unlock being the means by wich I unlocked the phone.   The issue even happens sometimes when I use my finger to unlock it.

 

My profile information/phone data is correct.

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386 Posts

08-30-2018

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Re:Finger print unlock on Android 11

2021-04-20, 20:28 PM

@ Walter753159 wrote:

Admins,

 

Did we ever get a resolution on this?

 

Hello everyone,

 

With regards to the fingerprint icon appearing when the screen is unlocked, we have good news.  We will have improvements coming in a future update.

 

Thanks

Becky



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20124 Posts

02-03-2016

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  • Message 2 of 29

Re:Finger print unlock on Android 11

2021-03-29, 14:41 PM

@ Walter753159 wrote:

I don' know how to replicate the issue because is seems random, but about 25-30% after unlocking the phone the finger print icon that can be seen on the lock screen can still be seen (phone was unlocked so it should go away).  The only way to get rid of it is to put my finger on the sensor.  If it helps, I did turn on face unlock after the update but this issue happens with and without face unlock being the means by wich I unlocked the phone.   The issue even happens sometimes when I use my finger to unlock it.

 

My profile information/phone data is correct.

 

Hi.

 

Thanks for having your IMEI in your profile. I do see one persistent system crash, but I am not smart enough to understand if it could cause this. I will ask an engineer.

 

Just to clarify, the FPS symbol shows on whatever screen your phone unlocks on, eh? How long does it persist? Is there time to quickly grab a screenshot?

 

Sorry for this problem.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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33 Posts

05-21-2020

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Re:Finger print unlock on Android 11

2021-03-29, 14:54 PM

It stays around until I put my finger on it and let it recognize my finger.  It also completely blocks the use of that section of the screen.  I was trying to type this post and couldn't press certain letters on my keyboard until I cleared it.

Screenshot_20210329-095016.png Screenshot_20210329-095029.png Screenshot_20210329-095001.png
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20124 Posts

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Re:Finger print unlock on Android 11

2021-03-29, 18:32 PM

Hi again.

 

Next time this happens, can you look quickly to see if the little "waving hand" icon for Moto Actions is showing in your notification bar? After it disappears, does the FPS symbol vanish as well?

 

Oops. Didn't see your post until after I posted the above. Answer appears to be no.

 

Thanks!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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48 Posts

03-01-2014

Greece

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Re:Finger print unlock on Android 11

2021-03-29, 18:40 PM

You literally have screenshots WITHthe symbol showing and no moto actions waving hand icon showing in his status bar...

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20124 Posts

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Re:Finger print unlock on Android 11

2021-03-29, 19:09 PM

@ Walter753159 wrote:

It stays around until I put my finger on it and let it recognize my finger.  It also completely blocks the use of that section of the screen.  I was trying to type this post and couldn' press certain letters on my keyboard until I cleared it.

 

Hi again.

 

Would you mind generating and sharing a bug report, taken the next time you reproduce this? That would really help the engineering team -- and it's not as complicated as it looks!

 

1. Go to Settings > System > scroll to the bottom > Tap on Build number 7 times to enable Developer mode.

2. Go to Settings > System > Advanced > Developer options.

3. In Developer options, enable USB debugging 

4. In Developer options > Enable Bug Report shortcut

5. Once the issue is reproduced, go to Developer options > Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.

6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.

7. When it's ready, upload the BugReport to your personal Google Drive and share the link to the Bug Report via an email to supportforums@motorola.com, and include a note and a link referring to this post so we know what issue is being reported.

8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Thanks!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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12 Posts

01-27-2021

Canada

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Re:Finger print unlock on Android 11

2021-03-29, 19:58 PM

Wait......there's face unlock now?  I though the Edge plus did not have that feature?

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20124 Posts

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Re:Finger print unlock on Android 11

2021-03-30, 13:38 PM

@ Superdaddy wrote:

Wait......there' face unlock now?  I though the Edge plus did not have that feature?

 

Hi.

 

Don't you see it?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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33 Posts

05-21-2020

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Re:Finger print unlock on Android 11

2021-03-30, 13:40 PM

Face unlock got added with the new update (at least I didn't see it before). The update doesn't tell you it's there but I found it when scrolling through the Moto app looking to see what charged.

 

Also I sent my bug report this morning.

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20124 Posts

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Re:Finger print unlock on Android 11

2021-03-30, 13:41 PM

@ Walter753159 wrote:

It stays around until I put my finger on it and let it recognize my finger.  It also completely blocks the use of that section of the screen.  I was trying to type this post and couldn' press certain letters on my keyboard until I cleared it.

 

Hi again.

 

Thanks for the bug report. Here are a few troubleshooting steps you can try that could help. Some are general and some FPS-specific.

  1. Update all apps on the Play Store.
  2. Delete all stored fingerprints.
  3. Clear All recent Apps Tabs.
  4. Close all browser tabs
  5. Press and hold the physical power key for 10+ seconds; phone will shut down and automaticially restart.
  6. Retrain fingerprints.

Let me know if the above changes anything. I'm sending the bug report to the product team.

 

Regards,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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