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20124 Posts

02-03-2016

United States of America

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  • Message 11 of 29

Re:Finger print unlock on Android 11

2021-03-30, 13:42 PM

@ Vonas wrote:

You literally have screenshots WITHthe symbol showing and no moto actions waving hand icon showing in his status bar...

 

Hah! :)

 

See? That's what happens when you respond to an open thread without refreshing.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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3 Posts

02-14-2021

Canada

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  • Message 12 of 29

Re:Finger print unlock on Android 11

2021-03-30, 17:15 PM

I'm having different issues with the fingerprint scanner - it now wont work.

 

The scanner will show up but not read my finger print. I have removed the fingerprints on file restarted the device however I'm unable to register new finger prints. 

 

 

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12 Posts

01-27-2021

Canada

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  • Message 13 of 29

Re:Finger print unlock on Android 11

2021-03-30, 17:41 PM

@matt 

 

After I enabled the face unlock, after a while I did see the same issue that the original poster talked about.  Looks like after the screen is unlocked by scanning my face, the fingerprint icon will remain after.  Does not matter what app I go to.  It does go away when I put my thumb on it to scan my print though.

 

Since the face unlock was not an original feature of the phone in android 10, perhaps its something that the Motorola support can look at?

 

I just removed the saved face data since I don't really need it anyway and that issue disappeared.

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20124 Posts

02-03-2016

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  • Message 14 of 29

Re:Finger print unlock on Android 11

2021-03-31, 14:12 PM

@ Superdaddy wrote:

@matt 

 

After I enabled the face unlock, after a while I did see the same issue that the original poster talked about.  Looks like after the screen is unlocked by scanning my face, the fingerprint icon will remain after.  Does not matter what app I go to.  It does go away when I put my thumb on it to scan my print though.

 

Since the face unlock was not an original feature of the phone in android 10, perhaps its something that the Motorola support can look at?

 

I just removed the saved face data since I don' really need it anyway and that issue disappeared.

 

Hi.

 

Hey, thanks a lot for this. Great observation and I will definitely follow up with this.

 

UPDATE: Well, I can't reproduce it on mine. Face Unlock works but the FPS icon isn't showing. Are you using the stock animation for FPS, or a different one? Any other changes or features that might be enabled, like Google Face Match?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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20124 Posts

02-03-2016

United States of America

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  • Message 15 of 29

Re:Finger print unlock on Android 11

2021-03-31, 14:23 PM

@ Ji56 wrote:

I' having different issues with the fingerprint scanner - it now wont work.

 

The scanner will show up but not read my finger print. I have removed the fingerprints on file restarted the device however I' unable to register new finger prints. 

 

 

 

Hi.

 

That doesn't sound good. Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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33 Posts

05-21-2020

United States of America

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  • Message 16 of 29

Re:Finger print unlock on Android 11

2021-03-31, 14:26 PM

I am not using any other features, just fingerprint unlock and face unlock.   My animation is the one that looks like a colorful pinwheel.   It doesn't happen all the time for me.  It's very hot and miss and may only happen 5 times a day.  I would say just leave both face and fingerprint on for your phone for a day or so and see if you encounter it then.

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20124 Posts

02-03-2016

United States of America

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  • Message 17 of 29

Re:Finger print unlock on Android 11

2021-03-31, 15:22 PM

@ Walter753159 wrote:

I am not using any other features, just fingerprint unlock and face unlock.   My animation is the one that looks like a colorful pinwheel.   It doesn' happen all the time for me.  It' very hot and miss and may only happen 5 times a day.  I would say just leave both face and fingerprint on for your phone for a day or so and see if you encounter it then.

 

Thanks.

 

Would you mind switching the FPS icon style back to the simple one to see if that makes a difference?

 

This is weird. Appreciate your continued help!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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33 Posts

05-21-2020

United States of America

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  • Message 18 of 29

Re:Finger print unlock on Android 11

2021-04-01, 4:48 AM

I switched to the default animation within minutes of your post and it worked fine the whole day, but I just unlocked my phone and it happened again.  Even with the default animation the fps image showed up after the phone was unlocked.

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20124 Posts

02-03-2016

United States of America

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  • Message 19 of 29

Re:Finger print unlock on Android 11

2021-04-01, 13:51 PM

@ Walter753159 wrote:

I switched to the default animation within minutes of your post and it worked fine the whole day, but I just unlocked my phone and it happened again.  Even with the default animation the fps image showed up after the phone was unlocked.

 

Okay, thanks for checking. They're looking at the bug report. Sorry I don't have a quick solution for you but we're on it.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

03-23-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 20 of 29

Re:Finger print unlock on Android 11

2021-04-10, 6:54 AM

I am also seeing the issue described. I wonder if it's related to me turning on face unlock after the android 11 update.

 

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