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3 Posts

02-14-2021

Canada

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  • Message 21 of 29

Re:Finger print unlock on Android 11

2021-04-11, 20:27 PM

Hey Matt,

 

I have tired in safe mode and it doesn't seem to make a difference. 

 

Sometimes the scanner won't even register. 

 

I have attached some screen shots of me trying to enroll it might get to the second scan ofy finger if I'm lucky before the following 'could not enroll' comes up. I also get a message saying the scanner might be dirty. 

Screenshot_20210411-132142.png Screenshot_20210331-104627.png
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336 Posts

08-30-2018

United States of America

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  • Message 22 of 29

Re:Finger print unlock on Android 11

2021-04-12, 21:38 PM

@ Ji56 wrote:

Hey Matt,

 

I have tired in safe mode and it doesn' seem to make a difference. 

 

Sometimes the scanner won' even register. 

 

I have attached some screen shots of me trying to enroll it might get to the second scan ofy finger if I' lucky before the following ' not enroll' comes up. I also get a message saying the scanner might be dirty. 

 

Hello,

 

Since the same thing is occurring in safe mode, then we should backup your data and factory reset the device to see if we can then add your prints after the factory reset.  

 

Please let us know if the factory reset fixes the issue.

 

Best regards,

Becky



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1 Posts

04-14-2021

Canada

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  • Message 23 of 29

Re:Finger print unlock on Android 11

2021-04-14, 19:02 PM

Hello, I am having the same effect happen on my edge plus as well. Tried the power off then on but there was no change...I will try for a screen shot next time I see it.

DanQP

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6 Posts

11-06-2020

Saudi Arabia

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  • Message 24 of 29

Re:Finger print unlock on Android 11

2021-04-18, 13:57 PM

Hi everybody, I have the FPS logo showing up every time I unlock my screen 

I tried to see what is causing this problem and finally narrowed it down to one option in face unlock features

I don't know how to describe it technically but I think that face unlock is overlapping or overriding fingerprint causing the symbol to show up after unlocking the screen

It seem that if you stored face data and didn't turn on skip lock screen this problem will persist. However, turning that option will solve this problem temporarily but it will comeback eventually

For now when ever I encounter this glich between face unlock and FPS I go to that option and toggle it off then on and use face unlock to skip lock screen, it will go for a day or so.

 

I didn't try to delete my face data because I really like the feature, so until this is patched in a future update I guess I will keep it like this.

 

Just wanted to share maybe someone will benefit from this.

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33 Posts

05-21-2020

United States of America

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  • Message 25 of 29

Re:Finger print unlock on Android 11

2021-04-20, 14:11 PM

Admins,

 

Did we ever get a resolution on this?

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336 Posts

08-30-2018

United States of America

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  • Message 26 of 29

Re:Finger print unlock on Android 11

2021-04-20, 20:28 PM

@ Walter753159 wrote:

Admins,

 

Did we ever get a resolution on this?

 

Hello everyone,

 

With regards to the fingerprint icon appearing when the screen is unlocked, we have good news.  We will have improvements coming in a future update.

 

Thanks

Becky



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0 person found this solution to be helpful.

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18 Posts

09-18-2020

Brazil

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  • Message 27 of 29

Re:Finger print unlock on Android 11

2021-04-26, 2:20 AM

I'm also having this issue, but it happens a little often, I'm also using Smart Unlock (to keep smartphone unlocked in a radius around my home).

Senior Android Developer
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1 Posts

05-02-2021

Canada

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  • Message 28 of 29

Re:Finger print unlock on Android 11

2021-05-02, 13:45 PM

I'm having the exact problem. Let me know if I can contribute to the investigation. Looking forward to a solution.

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9 Posts

06-02-2020

India

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  • Message 29 of 29

Re:Finger print unlock on Android 11

2021-05-13, 18:01 PM

Hi,

 

I am also facing similar issues with the FPS. Just wondering if the update for this resolution has been pushed out? Thanks

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