Motorola Community

motorola edgemotorola edge
All Forum Topics
Options

63 Posts

09-03-2020

Romania

75 Signins

730 Page Views

  • Posts: 63
  • Registered: ‎09-03-2020
  • Location: Romania
  • Views: 730
  • Message 1 of 62

Google App no mobile data error randomly (uninstalling updates doesn't fix it)

2020-12-02, 16:16 PM

Hello!

I'm posting this to make this issue more visible and I would also like to ask if there is any update on this known problem.

Explanation on the behavior of Google app:

Google app and parts of Google app such as: - Google Search, Google Assistant, Google Discover are not working consistently. They crash randomly reporting that I have no internet connection while mobile data is on.

Other applications which also require internet connection such as Microsoft Edge browser and MSN Weather app, are both working without any issues. I am 100% sure I have mobile data connection turned on and functioning even though the signal is low as I said before in other threads.

Internet IS reachable through other apps except Google which is bugging.

Uninstalling its updates does not fix the problem. It fixes it for a few minutes/hours then it returns.

Click on the screenshot to see its normal size.

Thank you for your time reading this!

Reply
Options

1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

522 Signins

13340 Page Views

  • Posts: 1554
  • Registered: ‎08-15-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 13340
  • Message 2 of 62

Re:Google App no mobile data error randomly (uninstalling updates doesn't fix it)

2020-12-02, 16:21 PM

Have you tried clearing the cache and data from the Google app?

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
Reply
Options

63 Posts

09-03-2020

Romania

75 Signins

730 Page Views

  • Posts: 63
  • Registered: ‎09-03-2020
  • Location: Romania
  • Views: 730
  • Message 3 of 62

Re:Google App no mobile data error randomly (uninstalling updates doesn't fix it)

2020-12-02, 16:23 PM

Yes, several times. I forgot to mention it.

This is happening for about one month and a half I think, I lost count. The bug is really annoying me lately.

Reply
Options

4254 Posts

02-11-2016

United States of America

3228 Signins

69526 Page Views

  • Posts: 4254
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 69526
  • Message 4 of 62

Re:Google App no mobile data error randomly (uninstalling updates doesn't fix it)

2020-12-02, 20:57 PM

@ CrisC wrote:

Yes, several times. I forgot to mention it.

This is happening for about one month and a half I think, I lost count. The bug is really annoying me lately.

I understand it's frustrating. There will be improvements coming in a future update to the Google app on the Playstore.

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

63 Posts

09-03-2020

Romania

75 Signins

730 Page Views

  • Posts: 63
  • Registered: ‎09-03-2020
  • Location: Romania
  • Views: 730
  • Message 5 of 62

Re:Google App no mobile data error randomly (uninstalling updates doesn't fix it)

2020-12-02, 22:29 PM

Thank you for your answer.I will have patience if you mentioned that a fix will come with a future update. That's great info. thank you.

(I've updated it several times until now and seeing that nothing was changing the behavior, I started to get really frustrated, yes.)

Reply
Options

4254 Posts

02-11-2016

United States of America

3228 Signins

69526 Page Views

  • Posts: 4254
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 69526
  • Message 6 of 62

Re:Google App no mobile data error randomly (uninstalling updates doesn't fix it)

2020-12-03, 19:12 PM

Can you confirm the version of the Google app installed on your phone? Apparently, version 11.35 which went to full deployment via the Playstore on Friday was supposed to have the improvements. If you're still seeing the random no connection error when doing Google searches and you're on a build newer than 11.35 please let me know ASAP as Google wants to close out this case.

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

63 Posts

09-03-2020

Romania

75 Signins

730 Page Views

  • Posts: 63
  • Registered: ‎09-03-2020
  • Location: Romania
  • Views: 730
  • Message 7 of 62

Re:Google App no mobile data error randomly (uninstalling updates doesn't fix it)

2020-12-03, 19:21 PM

Hello! One moment I will check.

Reply
Options

63 Posts

09-03-2020

Romania

75 Signins

730 Page Views

  • Posts: 63
  • Registered: ‎09-03-2020
  • Location: Romania
  • Views: 730
  • Message 8 of 62

Re:Google App no mobile data error randomly (uninstalling updates doesn't fix it)

2020-12-03, 19:34 PM

@MotorolaTom  

Yes, I am still experiencing the same issues and I am on a newer version than 11.35, see below screenshots. The screenshots I have posted yesterday are also made on this new version you can see in the picture below. Additionally, I have also made a quick test after checking the version number a moment ago and look, it is still saying that it cannot reach google. As you can see in the left picture, it is the version 11.38.

Reply
Options

63 Posts

09-03-2020

Romania

75 Signins

730 Page Views

  • Posts: 63
  • Registered: ‎09-03-2020
  • Location: Romania
  • Views: 730
  • Message 9 of 62

Re:Google App no mobile data error randomly (uninstalling updates doesn't fix it)

2020-12-03, 19:38 PM

Please confirm if you have seen my reply. Thank you!

And another example on the same version you see above in my screenshot, I asked again google assistant this time  - if it is raining outside.

Same error.

Reply
Options

4254 Posts

02-11-2016

United States of America

3228 Signins

69526 Page Views

  • Posts: 4254
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 69526
  • Message 10 of 62

Re:Google App no mobile data error randomly (uninstalling updates doesn't fix it)

2020-12-03, 19:46 PM

@ CrisC wrote:

Please confirm if you have seen my reply. Thank you!

And another example on the same version you see above in my screenshot, I asked again google assistant this time  - if it is raining outside.

Same error.

Yes, I did see you're response. Thank you very much for checking and sharing the screenshots. I have reported it back over to our engineers and Google. 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms