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7 Posts

07-04-2021

Canada

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Green glow on BRAND NEW moto edge +

2021-07-04, 7:49 AM

Hi everyone, 

 

I got a brand new moto edge + this week and literally just started using it and got it all set up yesterday. Everything was great for the first day of use, but now I have a green glow that's on the left side of the display. It's not super strong, but easily noticeable. It started just along the very left edge, from the top almost all the way to the bottom, super thin and almost undetectable. However, half an hour later I can tell it's clearly been working its way to the right getting wider and wider. Now the glow goes for about an inch inwards from the edge. The green glow doesn't show up much on white, not at all on black, but is very noticeable on grey. Not sure what to do.. very dissapointing on a 1 day old phone, and I'd hate to have to send this in for a lengthy repair when I need it a lot for my work every day... 

 

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14293 Posts

03-05-2018

United States of America

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  • Message 2 of 11

Re:Green glow on BRAND NEW moto edge +

2021-07-04, 14:06 PM

Hi Motorolatrolla

 

Sounds like similar to the ones we've seen before. We have addressed it with warranty repair/replacement. I'd like to make sure, can you send a sample photo showing this? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

07-04-2021

Canada

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  • Message 3 of 11

Re:Green glow on BRAND NEW moto edge +

2021-07-04, 15:48 PM

After leaving phone shut off (not charging) all night, it's still there in the morning. Here's a photo I just took: https://ibb.co/9sZmzqx

 

(The upload picture button isn't working in the app so that's just a random free image hosting site, I promise it's nothing harmful lol) 

 

 

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7 Posts

07-04-2021

Canada

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  • Message 4 of 11

Re:Green glow on BRAND NEW moto edge +

2021-07-04, 23:17 PM

Here's a pic of the screen: https://ibb.co/9sZmzqx

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20124 Posts

02-03-2016

United States of America

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  • Message 5 of 11

Re:Green glow on BRAND NEW moto edge +

2021-07-06, 13:53 PM

@ Motorolatrolla wrote:

Here' a pic of the screen: https://ibb.co/9sZmzqx

 

Hi.

 

I'm so sorry you're dealing with this. The phone will need to be replaced or repaired. Since it's new, can you exchange it? The incidence of this happening has become quite rare, but we still see a few.

 

If you are unable to exchange it, let me know and we'll make sure it's resolved.

 

Again, my apologies.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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7 Posts

07-04-2021

Canada

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  • Message 6 of 11

Re:Green glow on BRAND NEW moto edge +

2021-07-06, 16:04 PM

Thanks for the reply Matt. 

 

Should I try to exchange it with my cell phone plan provider that I bought it with? (shaw mobile in Canada)..

 

Or do I do that directly with Motorola? 

 

Thanks 

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7 Posts

07-04-2021

Canada

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  • Message 7 of 11

Re:Green glow on BRAND NEW moto edge +

2021-07-06, 16:13 PM

Just spoke with Shaw mobile and I will have to replace it through the manufacturer under warranty, they said. 

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20124 Posts

02-03-2016

United States of America

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  • Message 8 of 11

Re:Green glow on BRAND NEW moto edge +

2021-07-07, 15:12 PM

@ Motorolatrolla wrote:

Just spoke with Shaw mobile and I will have to replace it through the manufacturer under warranty, they said. 

 

Hi.

 

Okay. I'm not super-familiar with how these things work in every country. I thought if it was just a few days old the retailer would be required to take it back and give you another.

 

I will have our team in Canada reach out. 

 

So sorry for this problem.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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7 Posts

07-04-2021

Canada

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  • Message 9 of 11

Re:Green glow on BRAND NEW moto edge +

2021-07-07, 21:59 PM

I'll be waiting for them to reach out, thank you for your help.

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7 Posts

07-04-2021

Canada

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  • Message 10 of 11

Re:Green glow on BRAND NEW moto edge +

2021-07-09, 0:04 AM

Just curious if you need an email or anything from me, for them to contact me? 

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