Motorola Community

motorola edgemotorola edge
All Forum Topics
Options

5 Posts

11-01-2020

Argentina

18 Signins

420 Page Views

  • Posts: 5
  • Registered: ‎11-01-2020
  • Location: Argentina
  • Views: 420
  • Message 1 of 5

I need help with the google play system update

2020-12-19, 1:32 AM

Hi, a few days ago i receive a Moto Edge replacement because the last one have the green tint issue.

 

The only problem with this new one if that i dont receive the last Google Play System Update (wich is the December Update) my phone is stuck in the 1 may 2020 update.

 

I leave a photo to show the problem (its marked in red):

When i search for updates it says that my phone its updated wich its not.

 

Reply
Options

1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

522 Signins

13340 Page Views

  • Posts: 1554
  • Registered: ‎08-15-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 13340
  • Message 2 of 5

Re:I need help with the google play system update

2020-12-19, 10:55 AM

Google Play system updates are an extra security layer but if your main Security update is only a month or two old your phone will be covered by that update.

Play store app also scans and protects your installed apps so between the three layers, your phone is made secure.

 

Google is not having the best year for software issues and it is very noticeable with the Play system updates.

You should be seeing at least September if not October.

 

These updates were introduced only a year or two ago by Google to make sure all phones had at least a minimum security update in cases where manufacturer & carrier updates were delayed. Google has had lots of ups and downs with these updates even on their own phones (Pixels).

 

A Moto agent may come along here and check your phone and region status.

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
Reply
Options

4229 Posts

02-11-2016

United States of America

3223 Signins

69391 Page Views

  • Posts: 4229
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 69391
  • Message 3 of 5

Re:I need help with the google play system update

2020-12-21, 23:00 PM

Sadly, we (Moto) have little to no control over the Google Play System updates. They are controlled completely by Google. I do know that some users have resorted to performing a factory reset in order to kick it back into gear if it's really far behind. I hope that helps.

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

9 Posts

08-21-2020

China

14 Signins

155 Page Views

  • Posts: 9
  • Registered: ‎08-21-2020
  • Location: China
  • Views: 155
  • Message 4 of 5

I need help with the google play system update

2020-12-23, 10:35 AM
Mine looks the same problem after I made a factory reset.
Reply
Options

9 Posts

08-21-2020

China

14 Signins

155 Page Views

  • Posts: 9
  • Registered: ‎08-21-2020
  • Location: China
  • Views: 155
  • Message 5 of 5

Re:I need help with the google play system update

2021-01-08, 1:03 AM

Reference & link to unofficial bogus update files removed - Moderator

 

This components contain only TEXT that is shown in UI (not actually security updates).
It seems like a bug that has to be fixed by Google.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms