Motorola Community

motorola edgemotorola edge
All Forum Topics
Options

6 Posts

09-22-2019

China

47 Signins

251 Page Views

  • Posts: 6
  • Registered: ‎09-22-2019
  • Location: China
  • Views: 251
  • Message 1 of 4

My phone is updated to the latest version and there are still purple spots on the edge of the screen

2020-12-21, 15:39 PM

And the screen will turn green when the screen shows a gray interface,I am in China how can I solve

Reply
Options

4229 Posts

02-11-2016

United States of America

3223 Signins

69391 Page Views

  • Posts: 4229
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 69391
  • Message 2 of 4

Re:My phone is updated to the latest version and there are still purple spots on the edge of the screen

2020-12-21, 20:22 PM

@ Shuffle_Z wrote:

And the screen will turn green when the screen shows a gray interface,I am in China how can I solve

 

I'm sorry to see you're experiencing this. Sadly, we're in kind of a situation here. I don't believe we officially sold the Motorola Edge in China. That being said, there would be no warranty service available in the region and no way to help repair/replace it. Where did you purchase the phone? If you bought it from a reseller in China, I would recommend going back through the reseller to see if they can assist.

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

6 Posts

09-22-2019

China

47 Signins

251 Page Views

  • Posts: 6
  • Registered: ‎09-22-2019
  • Location: China
  • Views: 251
  • Message 3 of 4

Re:My phone is updated to the latest version and there are still purple spots on the edge of the screen

2020-12-22, 3:05 AM

Amazon, I learned after sales in China that I can’t do after sales in China. It seems that I need to contact Amazon. The screen is completely unusable now.

Reply
Options

4229 Posts

02-11-2016

United States of America

3223 Signins

69391 Page Views

  • Posts: 4229
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 69391
  • Message 4 of 4

Re:My phone is updated to the latest version and there are still purple spots on the edge of the screen

2020-12-23, 0:45 AM

@ Shuffle_Z wrote:

Amazon, I learned after sales in China that I can’t do after sales in China. It seems that I need to contact Amazon. The screen is completely unusable now.

 

Since we don't offer warranty services for this model in China. I think Amazon would be your best bet.

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms